Job Summary

The Elite Job is looking for a motivated and detail-oriented Junior Network Support Technician to join our growing remote IT team. This work-from-home role offers an exciting opportunity for tech enthusiasts who are passionate about maintaining and supporting network infrastructure. The ideal candidate will assist in monitoring network performance, troubleshooting connectivity issues, and ensuring that systems run efficiently and securely. You will be working alongside experienced IT professionals and gaining hands-on exposure to real-world networking environments — perfect for those beginning their IT career.

Key Responsibilities

• Monitor, maintain, and troubleshoot network systems, routers, switches, and firewalls.

• Provide technical support to internal users via chat, email, or remote access tools.

• Assist in configuring and maintaining LAN/WAN, VPN connections, and wireless networks.

• Perform network health checks, diagnose connectivity issues, and escalate complex problems when needed.

• Support the installation and maintenance of network hardware and software.

• Document network configurations, maintenance activities, and troubleshooting procedures.

• Collaborate with senior technicians to ensure network reliability and data security.

• Stay updated on the latest networking technologies, protocols, and cybersecurity practices.

Required Skills and Qualifications

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).

• Knowledge of operating systems such as Windows, Linux, or macOS.

• Familiarity with networking equipment such as Cisco or Juniper routers and switches.

• Excellent problem-solving and analytical skills.

• Strong verbal and written communication abilities.

• Ability to work independently and manage multiple tasks efficiently.

• Bachelors degree or diploma in Information Technology, Computer Science, or a related field (preferred).

• Relevant certifications such as CompTIA Network+, CCNA, or equivalent are a plus.

Experience

• 0 to 2 years of experience in network support, IT helpdesk, or system administration.

• Fresh graduates with strong technical knowledge and enthusiasm for networking are welcome to apply.

Working Hours

• Full-time remote position with flexible scheduling options.

• Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM (local time).

• Occasional weekend or after-hours support may be required depending on project needs.

Knowledge, Skills, and Abilities

• Strong foundational knowledge of network systems and connectivity.

• Excellent troubleshooting and diagnostic skills.

• Ability to follow standard operating procedures and document findings accurately.

• Strong customer service mindset with a focus on quick resolution and user satisfaction.

• Commitment to continuous learning and professional development.

• Team-oriented attitude with the ability to collaborate effectively in a remote environment.

Benefits

• 100% remote work opportunity – enjoy work-life balance from the comfort of your home.

• Competitive entry-level salary package.

• Internet reimbursement and remote work setup allowance.

• Paid training and mentorship from experienced IT professionals.

• Opportunities for certification sponsorship and career advancement.

• Health and wellness programs (where applicable).

Why Join The Elite Job

At The Elite Job, we believe in empowering professionals to grow within a supportive and innovative work culture. Joining our team means being part of a forward-thinking organization that values collaboration, learning, and career development. As a Junior Network Support Technician, you will gain invaluable experience in the IT industry and have access to cutting-edge tools, continuous training, and advancement opportunities.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter explaining their interest in the role.
Apply directly through The Elite Jobs official careers page or send your application via email to us with the subject line Application for Junior Network Support Technician – Work from Home.