Job Summary

New York City Jobs is seeking a Global Remote Workforce Management and Scheduling Coordinator to oversee the planning, optimization, and coordination of workforce operations across multiple global regions. This role is ideal for an analytical and detail-oriented professional who excels at balancing workforce supply and demand, ensuring optimal staffing levels, and maximizing productivity in a fully remote environment.
You will serve as the key liaison between operations, human resources, and management teams to forecast workload, manage scheduling systems, and monitor real-time staffing performance.

Key Responsibilities

• Develop and maintain global workforce schedules to ensure adequate coverage for all departments and time zones.

• Analyze workload patterns, service level requirements, and productivity trends to create efficient staffing models.

• Utilize workforce management tools to forecast demand and adjust schedules dynamically.

• Collaborate with department heads to understand staffing needs, operational changes, and project timelines.

• Monitor adherence to schedules and proactively resolve attendance or shift compliance issues.

• Generate and present performance reports, identifying staffing gaps, efficiency metrics, and improvement opportunities.

• Support process automation and optimization initiatives within workforce planning and scheduling systems.

• Manage time-off requests, shift swaps, and emergency rescheduling while maintaining workforce balance.

• Ensure compliance with labor laws, regional time zone differences, and company policies.

• Provide administrative and analytical support to management regarding workforce performance and utilization.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Human Resources, Operations Management, or a related field.

• Proven experience in workforce management, scheduling coordination, or similar operations planning roles.

• Proficiency in Workforce Management Systems (e.g., NICE IEX, Verint, Kronos, or similar tools).

• Strong Excel and data analysis skills, including the ability to create reports and interpret trends.

• Excellent communication and collaboration skills across global, multicultural teams.

• High attention to detail and exceptional organizational abilities.

• Ability to handle multiple priorities in a fast-paced remote environment.

Experience

• 3+ years of relevant experience in global workforce management, remote team scheduling, or operations planning.

• Experience in BPO, call center, or multinational workforce environments is highly preferred.

• Prior experience managing large-scale remote workforces will be considered a strong advantage.

Working Hours

• Fully remote role with flexible hours.

• Must be available to coordinate across multiple global time zones (North America, EMEA, and APAC).

• Occasional weekend or after-hours monitoring may be required during high-volume periods.

Knowledge, Skills, and Abilities

• Deep understanding of workforce forecasting, capacity planning, and performance metrics.

• Strong analytical and problem-solving mindset with data-driven decision-making skills.

• Ability to work independently with minimal supervision while maintaining accountability.

• Exceptional multitasking and prioritization abilities.

• Knowledge of time zone management and remote workforce challenges.

• Adaptability to evolving tools, technologies, and operational processes.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work with flexible schedule.

• Paid time off, health insurance options, and wellness programs.

• Continuous professional development and training opportunities.

• Global team collaboration and multicultural work exposure.

• Access to state-of-the-art digital tools for productivity and workforce analytics.

Why Join New York City Jobs

At New York City Jobs, we believe in building a connected global workforce that thrives on innovation, collaboration, and accountability. As part of our dynamic remote operations team, you will help shape the future of workforce management in a truly borderless environment. We value individuals who take initiative, bring analytical excellence, and have a passion for improving operational performance across continents.

How to Apply

If you are ready to take the next step in your global workforce management career, we would love to hear from you!
Please submit your updated resume and a short cover letter outlining your experience in workforce planning and scheduling to us
Include Global Remote Workforce Management Coordinator Application in the subject line.