Job Summary

Houston Skilled Consultancy is seeking a highly motivated and customer-focused Remote Bilingual Customer Service Representative fluent in both Spanish and English. The ideal candidate will be responsible for providing exceptional support to our diverse client base, resolving inquiries, and ensuring a seamless customer experience. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a global team.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels.

• Provide accurate information about products, services, policies, and procedures in both Spanish and English.

• Troubleshoot and resolve customer issues efficiently, escalating complex cases as needed.

• Maintain detailed records of customer interactions, transactions, and feedback.

• Collaborate with internal teams to enhance the customer experience and resolve recurring issues.

• Proactively identify opportunities to improve processes, service quality, and customer satisfaction.

• Ensure compliance with company policies, procedures, and data protection regulations.

Required Skills and Qualifications

• Fluent in Spanish and English (both written and spoken).

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution abilities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

• Ability to multitask, prioritize, and manage time effectively in a remote work environment.

• Strong interpersonal skills and a customer-first mindset.

Experience

• Minimum 1–2 years of experience in customer service or call center roles, preferably in a bilingual capacity.

• Experience with remote work and virtual collaboration tools is a plus.

Working Hours

• Flexible remote schedule; availability for shifts that may include evenings, weekends, or holidays depending on business needs.

• Full-time and part-time options available.

Knowledge, Skills, and Abilities

• Deep understanding of customer service principles and best practices.

• Ability to handle sensitive or confidential information with professionalism.

• Comfortable using technology to assist and communicate with customers.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

• High level of empathy, patience, and cultural awareness.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility with a supportive team environment.

• Paid training and ongoing professional development opportunities.

• Health and wellness benefits (as applicable).

• Career growth opportunities within the company.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we value our employees as the cornerstone of our success. By joining our team, you will:

• Be part of a dynamic, inclusive, and collaborative global workforce.

• Have the opportunity to develop your career while working remotely.

• Contribute to a company that prioritizes innovation, customer satisfaction, and employee well-being.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their bilingual customer service experience. Applications should be sent to us. Please include Remote Bilingual Customer Service Representative.