Job Summary:

Houston Skilled Consultancy is seeking motivated, detail-oriented, and tech-savvy individuals for the role of Virtual Bilingual Spanish Technical Support Specialist. This entry-level position offers the unique opportunity to work remotely with Amazon, providing technical assistance and problem resolution to Spanish-speaking customers. The ideal candidate will demonstrate strong communication skills, a passion for technology, and the ability to provide exceptional customer service in a virtual environment.

Key Responsibilities:

• Provide high-quality technical support to Amazon customers in Spanish and English via chat, email, and other digital channels.

• Troubleshoot and resolve technical issues related to Amazon devices, software, and services.

• Guide customers through step-by-step solutions and ensure complete issue resolution.

• Document interactions, technical solutions, and follow-up actions accurately in the internal knowledge base.

• Collaborate with cross-functional teams to escalate complex technical problems and ensure timely resolution.

• Maintain up-to-date knowledge of Amazon products, services, and policies.

• Deliver a consistent and positive customer experience aligned with Amazons quality standards.

Required Skills and Qualifications:

• Bilingual proficiency in Spanish and English (verbal and written).

• Strong problem-solving skills and technical aptitude.

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time efficiently in a remote environment.

• Familiarity with basic computer troubleshooting, internet applications, and software navigation.

• Customer-focused mindset with the ability to handle challenging situations calmly.

Experience:

• No prior professional experience is required; this is an entry-level position.

• Previous experience in customer service, technical support, or IT-related roles is a plus but not mandatory.

Working Hours:

• Full-time remote position.

• Flexible schedule with potential shifts including weekdays, evenings, or weekends depending on operational needs.

• Availability to work in Amazons time zones may be required.

Knowledge, Skills, and Abilities:

• Strong knowledge of computer systems, mobile devices, and digital platforms.

• Ability to interpret technical issues and translate solutions into customer-friendly language.

• Excellent attention to detail, documentation skills, and follow-up abilities.

• Strong team collaboration skills, even in a remote setting.

• Ability to quickly adapt to new tools, technologies, and processes.

Benefits:

• Competitive entry-level salary with performance incentives.

• Work-from-home convenience with no commute.

• Paid training and ongoing professional development.

• Opportunities for career advancement within Amazon and Houston Skilled Consultancy.

• Access to wellness programs, employee discounts, and virtual team engagement activities.

Why Join Us:

At Houston Skilled Consultancy, we believe in empowering individuals to grow professionally while maintaining work-life balance. Working as a Virtual Bilingual Spanish Technical Support Specialist for Amazon provides:

• Hands-on experience with one of the worlds leading e-commerce and technology companies.

• The chance to enhance technical and communication skills in a global work environment.

• A supportive team culture that values diversity, inclusion, and employee growth.

How to Apply:

Interested candidates are invited to submit their resume and cover letter through our official Houston Skilled Consultancy careers portal. Shortlisted applicants will undergo a virtual interview process, including skills assessment and language proficiency evaluation.

Apply Now and take the first step toward a rewarding remote career in technical support with Amazon!