Job Summary:

The American Red Cross is seeking a dedicated Donor Appointment Specialist to join our Biomedical Services team in a remote, work-from-home capacity. In this role, you will serve as the first point of contact for donors, coordinating appointments, providing exceptional customer service, and ensuring a seamless donation experience. This position is crucial in supporting our mission to save lives through a reliable blood supply, requiring strong communication, organizational skills, and a passion for helping others.

Key Responsibilities:

• Schedule and confirm donor appointments via phone, email, and other digital platforms.

• Maintain accurate donor records and ensure confidentiality in accordance with regulatory requirements.

• Provide donors with relevant information regarding the donation process, eligibility, and post-donation care.

• Troubleshoot scheduling conflicts and resolve donor inquiries professionally and efficiently.

• Collaborate with Biomedical Services staff to optimize appointment flow and donor experience.

• Document interactions and maintain comprehensive logs in the CRM system.

• Support special campaigns and outreach initiatives as needed.

• Uphold the American Red Cross standards of quality, professionalism, and customer service excellence.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

• Ability to multitask and adapt to changing priorities in a fast-paced environment.

• High attention to detail and accuracy in recordkeeping.

• Empathy and strong interpersonal skills to engage with a diverse donor population.

Experience:

• Previous experience in customer service, call center operations, or healthcare scheduling is preferred.

• Experience in donor services, blood donation, or healthcare coordination is a plus.

Working Hours:

• Part-time or full-time positions available, with flexible scheduling options.

• Evening, weekend, and holiday shifts may be required to meet donor demand.

• 100% remote work-from-home position.

Knowledge, Skills, and Abilities:

• Knowledge of healthcare regulations, patient privacy, and HIPAA compliance is an advantage.

• Ability to work independently and take initiative in a remote setting.

• Strong problem-solving skills and the ability to handle sensitive situations calmly.

• Familiarity with appointment scheduling software and digital communication tools.

Benefits:

• Competitive salary and potential for performance-based incentives.

• Flexible work-from-home schedule.

• Health, dental, and vision insurance options.

• Paid time off and holidays.

• Professional development opportunities and training.

• Meaningful work contributing to a life-saving mission.

Why Join:

At the American Red Cross, you will join a mission-driven organization committed to saving lives and supporting communities in need. This role offers the opportunity to make a tangible impact on donor engagement, work in a flexible remote environment, and be part of a supportive team that values dedication, integrity, and compassion.

How to Apply:

Interested candidates are encouraged to submit their resume and a brief cover letter highlighting their relevant experience through the American Red Cross careers portal. Only qualified candidates will be contacted for the interview process.