Job Summary

New York City Jobs is seeking a highly motivated and detail-oriented Part-Time Contact Center Specialist to join our virtual team in the medical sector. In this role, you will serve as a vital point of contact for patients, healthcare providers, and internal teams, ensuring smooth communication and providing exceptional customer service. This position offers the flexibility of remote work while contributing to meaningful healthcare operations that directly impact patient care and satisfaction.

Key Responsibilities

• Handle inbound and outbound calls from patients, providers, and other stakeholders in a courteous, professional, and timely manner.

• Accurately document patient information, appointments, inquiries, and follow-ups in the companys CRM or medical database systems.

• Provide clear and empathetic guidance to patients regarding services, procedures, and scheduling.

• Collaborate with healthcare teams to resolve patient concerns and escalate issues when necessary.

• Maintain strict compliance with HIPAA regulations and organizational policies to ensure patient privacy and data security.

• Participate in training sessions and continuous learning initiatives to stay updated on medical procedures, systems, and best practices.

• Meet performance metrics, including call quality, response time, and patient satisfaction standards.

Required Skills and Qualifications

• High school diploma or equivalent; associates or bachelors degree in a relevant field is a plus.

• Strong verbal and written communication skills in English.

• Customer service experience, preferably in healthcare, insurance, or a related sector.

• Ability to handle sensitive and confidential information with professionalism.

• Proficiency in using computer systems, CRM platforms, and Microsoft Office Suite (Word, Excel, Outlook).

• Exceptional organizational skills and attention to detail.

Experience

• Minimum of 1–2 years of experience in a contact center, call center, or customer support role.

• Experience in the medical or healthcare industry is preferred but not mandatory.

Working Hours

• Part-time schedule with flexible hours.

• Typical shifts may range between 20–25 hours per week.

• Availability for occasional evening or weekend shifts may be required.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to empathize with patients.

• Effective problem-solving and multitasking capabilities.

• Ability to work independently and in a remote team environment.

• Familiarity with HIPAA and healthcare compliance standards.

• Capacity to maintain focus and accuracy under pressure.

Benefits

• Competitive hourly compensation.

• Flexible remote work arrangement.

• Training and professional development opportunities.

• Opportunity to make a meaningful impact on patient care and healthcare operations.

Why Join

At New York City Jobs, you will be part of a mission-driven team dedicated to providing excellent healthcare support. We value flexibility, inclusivity, and professional growth, offering a collaborative environment where your contributions are recognized and rewarded. This role is ideal for individuals seeking a balanced work-life arrangement while building experience in the healthcare sector.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant experience and skills via our online application portal. Please include Part-Time Contact Center Specialist – Virtual (Medical Sector)  in the subject line. Only shortlisted candidates will be contacted for interviews.