Company: Swiggy
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Both Can Apply
Industry: Customer Support / Food Delivery Operations
Location: Pan India

About the Role

Swiggy is hiring remote Customer Complaints Handling Agents to provide support to users and delivery partners across India. If you have good communication skills and want a work-from-home job with flexible hours and stable earnings, this role is a great fit.

As a Complaints Handling Agent, you will assist customers with order issues, refunds, delivery delays, payment concerns, and app-related queries while ensuring a positive and professional service experience.

Key Responsibilities

• Handle incoming customer complaints via chat, email, or phone

• Resolve order-related issues including delays, missing items, or billing concerns

• Escalate critical complaints to the appropriate team when needed

• Maintain accurate records of customer interactions

• Follow Swiggy support guidelines and service policies

• Deliver high-quality communication and customer satisfaction

Skills & Requirements

• Minimum qualification: 12th pass (Graduate preferred)

• Strong verbal and written communication skills

• Basic computer and smartphone knowledge

• Customer service experience is an advantage but not mandatory

• Ability to work independently in a remote setup

• Calm and solution-focused approach to handling complaints

Work From Home Requirements

• Laptop or smartphone with stable internet

• Quiet workspace for customer interactions

Salary & Benefits

• Competitive monthly income

• Performance-based incentives

• Flexible shift options

• Opportunity to work with one of Indias top online food platforms

• Growth opportunities within customer experience and operations teams

If you are customer-focused, confident, and ready for a career in service operations, apply now and start working with Swiggy from the comfort of your home.