Company: Swiggy
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Welcome
Role Category: Customer Safety & Delivery Support
Location: India – Work from Home

About the Position

Swiggy is hiring Emergency Response Agents to handle urgent delivery-related issues and provide fast, accurate support to customers, delivery partners, and internal teams. In this role, you will act as the front line for crisis handling—resolving high-priority concerns such as delivery mishaps, escalations, safety issues, and real-time delivery disruptions.

If you are calm under pressure, have strong communication skills, and enjoy problem-solving, this remote job offers a rewarding opportunity to support one of Indias largest online delivery platforms from home.

Key Responsibilities

• Monitor and respond to emergency delivery issues in real time

• Assist customers and delivery partners facing urgent concerns such as delivery mishaps, service failures, or safety alerts

• Initiate quick resolution while following Swiggy standard operating procedures

• Escalate critical cases to specialized support teams or internal departments

• Document every case accurately in the system

• Maintain high response quality, professionalism, and service efficiency

• Communicate clearly and confidently with customers, delivery partners, and team members

Skills & Qualifications

• Education: 12th pass minimum (Graduates preferred)

• Excellent verbal and written communication skills

• Ability to stay calm and professional during high-pressure or urgent scenarios

• Basic computer and smartphone proficiency

• Customer service or call center experience is helpful but not mandatory

• Strong problem-solving and decision-making ability

• Quick learner with a customer-first mindset

Work From Home Requirements

• Laptop or desktop with stable internet connection

• Quiet workspace suitable for professional support calls

• Smartphone for communication and backup support

Salary & Benefits

• Competitive monthly pay

• Additional performance-based incentives

• Flexibility in working hours based on business needs

• Opportunity to work with one of Indias fastest-growing technology-driven delivery platforms

• Scope for career growth in customer operations, support leadership, and crisis response roles

If you are dependable, fast-thinking, and eager to support users and delivery partners during crucial moments, apply now and build a meaningful career with Swiggy—right from your home.