Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Both Can Apply
Department: Customer Support / Online Assistance
Location: Pan India

About the Role

Zomato is seeking Live Chat Help Agents to provide real-time customer support through online chat. In this work-from-home position, you will assist customers with order issues, app navigation, payment concerns, delivery status, and general inquiries—all through chat-based communication. No calling required. This is an excellent opportunity for individuals with strong written communication skills who want a flexible remote job with growth potential.

Key Responsibilities

• Respond to customer messages via live chat in a timely and professional manner

• Support users with order tracking, delivery delays, payment issues, and refund queries

• Guide customers on using app features, menu choices, and account updates

• Document chat conversations safely and accurately within internal systems

• Escalate complex issues to senior support or specialized teams when needed

• Maintain high service standards, empathy, and problem-solving throughout interactions

• Follow Zomatos defined processes, chat scripts, and service guidelines

Skills & Requirements

• Minimum qualification: 12th pass (Graduates preferred)

• Strong written English communication skills

• Basic computer literacy and familiarity with mobile apps

• Ability to handle multiple chats simultaneously

• Customer service experience is preferred but not mandatory

• Calm, patient, and solution-focused attitude

Work From Home Requirements

• Laptop/desktop or smartphone with stable high-speed internet

• A quiet and disturbance-free workspace

• Ability to log in on time and meet assigned service schedules

Salary & Benefits

• Competitive monthly income

• Incentives based on chat performance and customer satisfaction

• Full work-from-home convenience

• Training will be provided for freshers

• Career growth within customer operations and chat support roles

If you love helping people and want a positive work-from-home career in the digital food delivery space, apply today and join Zomato as a Live Chat Help Agent.