Job Summary

Progressive Technology is seeking enthusiastic, reliable, and customer-focused individuals to join our team as Online Customer Support Representatives. This fully remote position offers paid training, long-term growth opportunities, and the chance to work with a dynamic team dedicated to delivering exceptional customer service. In this role, you will assist customers through chat, email, and online support channels, ensuring quick, accurate, and friendly resolutions to their inquiries.

Key Responsibilities

• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.

• Provide accurate information about products, services, and troubleshooting steps.

• Identify customer needs and offer appropriate solutions or escalate issues when needed.

• Maintain detailed and accurate records of all customer interactions.

• Assist in improving customer support processes by sharing feedback and reporting any recurring issues.

• Collaborate with team members and supervisors to ensure high customer satisfaction metrics.

• Follow training guidelines, company policies, and quality standards at all times.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong customer-service mindset and problem-solving abilities.

• Ability to multitask and work efficiently in a fast-paced environment.

• Basic computer literacy, including comfort with typing, navigating online tools, and using chat/email systems.

• Ability to remain calm, patient, and professional when handling customer concerns.

• Self-motivated, disciplined, and capable of working independently from home.

Experience

• No prior customer service experience required—paid training is provided.

• Experience in online support, call centers, or customer-facing roles is an added advantage.

Working Hours

• Fully remote role with flexible scheduling options.

• Shifts may include mornings, evenings, weekends, or holidays depending on business needs.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Knowledge of basic troubleshooting for common customer issues.

• Ability to quickly learn company products, support tools, and communication platforms.

• Strong interpersonal skills and a positive, customer-first attitude.

• Time-management skills with the ability to prioritize tasks effectively.

• Adaptability to new systems, processes, and team requirements.

Benefits

• Competitive salary with performance-based incentives.

• Paid training from day one.

• Flexible work-from-home environment.

• Opportunities for promotion and skill development.

• Supportive leadership and collaborative team culture.

• Health and wellness support (benefits vary by region).

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our team with the training, tools, and support they need to thrive. You will be part of a forward-thinking company committed to innovation, employee growth, and creating exceptional customer experiences. Whether you are starting your career or looking to advance it, we offer stability, flexibility, and meaningful work that makes a real impact.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief introduction highlighting their interest in remote customer support. Shortlisted applicants will be contacted for an online assessment and virtual interview.