Job Summary

Progressive Technology is hiring dedicated and customer-focused individuals to join our remote support team as Chat Agents. In this non-voice position, you will assist customers through online chat platforms, providing accurate information, troubleshooting issues, and ensuring a seamless customer experience. This role is ideal for individuals seeking flexible work hours, a calm work environment, and opportunities to grow within a leading digital-first organization.

Key Responsibilities

• Respond to customer inquiries through live chat and messaging platforms in a timely and professional manner.

• Assist users with product information, order updates, troubleshooting, and general support.

• Document all interactions and maintain accurate records using internal tools and systems.

• Provide clear, concise, and empathetic communication to ensure customer satisfaction.

• Collaborate with internal teams to escalate technical or complex issues when required.

• Follow company guidelines, service protocols, and performance standards.

• Identify recurring issues and contribute ideas to improve customer support processes.

Required Skills and Qualifications

• Excellent written English communication skills.

• Strong typing speed with high accuracy.

• Ability to multitask across chat tools, knowledge bases, and CRM systems.

• Good problem-solving and logical reasoning abilities.

• Basic computer proficiency and comfort working with online tools.

• Ability to remain calm, patient, and professional in all customer interactions.

Experience

• No previous experience required—freshers are welcome.

• Prior experience in chat support, customer service, or BPO roles is an advantage but not mandatory.

Working Hours

• Flexible scheduling with the ability to choose shifts.

• Options for part-time or full-time remote work.

• May include weekday or weekend availability depending on business requirements.

Knowledge, Skills, and Abilities

• Understanding of customer service best practices.

• Ability to adapt quickly to new information, tools, and systems.

• Strong attention to detail and commitment to accuracy.

• Self-motivated, disciplined, and capable of working independently.

• Positive attitude with a customer-first mindset.

Benefits

• 100% remote work from home.

• Flexible working hours to suit your schedule.

• Competitive pay structure.

• Opportunities for skill development and career advancement.

• Supportive and collaborative virtual work environment.

• Paid training provided for all new hires.

Why Join Progressive Technology?

Progressive Technology is known for delivering innovative digital solutions and exceptional customer experiences. We value our employees, encourage continuous growth, and foster an inclusive work culture. As part of our remote support team, you will enjoy flexibility, stability, and the opportunity to work with a company committed to your success and well-being.

How to Apply

Interested candidates can submit their application by sending their updated resume and a brief introduction to the recruitment team through the official Progressive Technology careers portal. Shortlisted applicants will be contacted via email for the next steps.