Job Summary

Houston Skilled Consultancy is seeking a motivated and customer-focused Remote Customer Outreach Associate to join our expanding virtual team. In this role, you will connect with customers, provide helpful information, and support the companys outreach initiatives to strengthen customer engagement. This is a fully remote position designed for individuals who are eager to learn, grow, and succeed—no advanced experience required, as full training is provided.

Key Responsibilities

• Conduct outbound and inbound customer outreach via phone, email, and chat.

• Provide clear and accurate information about company services, updates, and solutions.

• Document customer interactions in system tools with accuracy and attention to detail.

• Assist customers in resolving basic inquiries or direct them to the appropriate departments.

• Follow communication scripts and outreach guidelines to ensure consistency and quality.

• Maintain a positive, customer-first mindset in all interactions.

• Meet daily, weekly, and monthly outreach targets and performance goals.

• Collaborate with team members and supervisors to improve communication strategies.

Required Skills and Qualifications

• Excellent verbal and written communication abilities.

• Strong interpersonal skills and a friendly, professional tone.

• Basic computer proficiency, including email, typing, and navigating web-based tools.

• Ability to learn new systems and follow structured communication guidelines.

• Strong organizational skills and attention to detail.

• Ability to work independently in a remote environment.

• Positive attitude, reliability, and willingness to learn.

Experience

• No prior experience required — training is fully provided.

• Experience in customer service, sales, or outreach is a plus but not mandatory.

Working Hours

• Flexible remote schedule depending on business needs.

• Full-time and part-time options available.

• May include weekday or weekend shifts based on candidate availability.

Knowledge, Skills, and Abilities

• Understanding of basic customer support principles.

• Ability to multitask and handle multiple conversations or tasks professionally.

• Capability to remain calm and courteous during challenging interactions.

• Eagerness to improve skills through feedback and ongoing training.

• Ability to meet deadlines and performance metrics.

Benefits

• Work-from-home flexibility and comfort.

• Comprehensive onboarding and ongoing training.

• Competitive pay with performance-based incentives.

• Career development and advancement opportunities.

• Supportive team environment with continuous coaching.

• Paid time off and additional company perks (role-dependent).

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in nurturing talent and creating opportunities for individuals to succeed regardless of experience level. Joining our team means you will be supported, trained, and given the platform to build a meaningful career in a growing industry. We value innovation, teamwork, and personal growth—making this the perfect place to build both confidence and experience.

How to Apply

Interested candidates can submit their application by sending their resume and a brief introduction to the companys official hiring portal or email. Shortlisted applicants will be contacted for the next steps. No prior experience is needed—just enthusiasm, commitment, and a willingness to learn.