Job Summary

Houston Skilled Consultancy is seeking a motivated and detail-oriented Work From Home Helpdesk Analyst to support our clients by resolving basic service requests, answering queries, and providing excellent customer service. This is an entry-level remote position that requires no prior technical background—comprehensive training will be provided. If you enjoy helping people, solving problems, and working in a structured environment, this role is an excellent opportunity to begin a rewarding support career.

Key Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems in a timely and professional manner.

• Assist users with account access, system navigation, password resets, and basic troubleshooting steps.

• Escalate advanced technical issues to senior support teams following established procedures.

• Document interactions, resolutions, and follow-ups accurately in the internal system.

• Monitor open tickets to ensure timely updates and closure.

• Maintain a high level of customer satisfaction through effective communication and problem resolution.

• Collaborate with internal teams to improve processes and enhance user experience.

• Follow all company guidelines, compliance standards, and data security protocols.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong problem-solving mindset with a willingness to learn.

• Basic computer literacy (typing, browsing, using email, etc.).

• Ability to handle multiple tasks efficiently in a remote setting.

• Customer-centric approach with a positive attitude.

• Reliability, punctuality, and professionalism.

Experience

• No prior technical experience required.

• Freshers and candidates from non-technical backgrounds are encouraged to apply.

• Prior experience in customer service, support, or administrative roles is an added advantage but not mandatory.

Working Hours

• Flexible remote schedule depending on project requirements.

• Full-time shifts available (8 hours per day).

• Weekend or evening shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Ability to quickly learn new tools, software, and processes.

• Good organizational and time-management skills.

• Capacity to work independently and stay motivated in a remote environment.

• Strong attention to detail and accuracy in documentation.

• Basic understanding of customer support principles.

Benefits

• 100% work-from-home opportunity.

• Training provided—no tech experience required.

• Competitive weekly or monthly compensation.

• Career growth in customer support and helpdesk operations.

• Work-life balance through remote flexibility.

• Supportive team and continuous learning environment.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in empowering individuals to grow in their careers, regardless of background or experience. We offer a welcoming, inclusive, and development-focused work environment where you can build valuable skills, serve global clients, and enjoy the flexibility of working from home. If you are ready to start a stable and fulfilling support role, this is the perfect opportunity for you.

How to Apply

To apply, submit your updated resume along with a brief cover note expressing your interest in the Helpdesk Analyst role. Shortlisted candidates will be contacted for an online assessment and virtual interview.