Job Summary

Disney is seeking a highly motivated and customer-focused Social Media Customer Support Representative to join our remote customer experience team. In this role, you will interact with Disney fans, guests, and customers across various social media platforms, providing timely assistance, resolving concerns, and delivering exceptional support. You will represent the Disney brand online by responding with friendliness, empathy, creativity, and professionalism. This is a perfect opportunity for individuals with strong communication skills who enjoy helping others and thrive in a fast-paced digital environment.

Key Responsibilities

• Monitor and respond to customer inquiries across platforms such as Facebook, Instagram, X (Twitter), and Disney community forums.

• Provide accurate information regarding Disney products, accounts, services, and digital experiences.

• Handle customer concerns with professionalism, offering quick, thoughtful, and brand-aligned solutions.

• Escalate complex issues to the appropriate internal departments when required.

• Maintain organized records of customer interactions and follow-ups.

• Support crisis communication or high-traffic situations during special events, product launches, or peak seasons.

• Uphold Disneys tone, values, and service standards in every interaction.

• Assist in creating and improving response templates and best-practice guidelines for social media service.

Required Skills and Qualifications

• Excellent written communication skills with flawless grammar and clarity.

• Strong understanding of major social media platforms and customer service etiquette.

• Ability to handle high message volumes while maintaining accuracy and professionalism.

• Friendly, empathetic, and solution-oriented mindset.

• Strong multitasking and time-management abilities.

• Reliable internet connection and a quiet workspace at home.

• Ability to work independently with minimal supervision.

Experience

• 0–2 years of experience in customer support, social media management, online moderation, or related roles.

• Freshers with strong writing abilities and passion for Disney content are encouraged to apply.

• Prior remote work or online customer service experience is a plus.

Working Hours

• Flexible scheduling options available.

• Shifts may include mornings, evenings, weekends, or holidays based on business needs.

• Full-time or part-time roles depending on candidate availability.

Knowledge, Skills, and Abilities

• Familiarity with Disney brands, characters, movies, and entertainment services.

• Ability to maintain brand voice and follow communication guidelines.

• Problem-solving skills with a customer-first approach.

• Comfort working with digital tools, CRM systems, and social media dashboards.

• Emotional intelligence and the ability to stay calm under pressure.

Benefits

• Work-from-home flexibility with long-term career growth opportunities.

• Competitive pay with performance-based incentives.

• Access to exclusive Disney content, updates, and employee discounts.

• Paid training and ongoing professional development programs.

• Supportive, inclusive, and collaborative team culture.

Why Join Disney?

At Disney, you become part of a global brand that inspires millions of people every day. Working with us means contributing to magical experiences, connecting with fans around the world, and growing within an organization that values creativity, diversity, and collaboration. If you are excited to work in a dynamic digital environment and love the world of Disney, this is the role for you.

How to Apply

Interested candidates should submit their application through Disneys official careers portal or designated job listing platform. Ensure your resume highlights your communication skills, customer service experience, and familiarity with social media. Shortlisted applicants will be contacted for an online interview and further assessments.