Job Summary

The Elite Job is seeking a motivated and customer-focused IT Helpdesk Associate to join our fully remote support team in Canada. This role is ideal for entry-level candidates or individuals looking to start a career in Information Technology. You will serve as the first point of contact for employees and clients experiencing technical issues, assisting them with troubleshooting, system navigation, and basic IT support. Training will be provided, making this an excellent opportunity to build strong foundational skills in a fast-growing field.

Key Responsibilities

• Provide first-level technical support to users through phone, email, and chat.

• Troubleshoot issues related to hardware, software, network connectivity, and account access.

• Escalate complex problems to Level 2/3 support teams when necessary.

• Document all support interactions and resolutions in the ticketing system.

• Guide users through step-by-step solutions and offer clear instructions to resolve issues.

• Install, configure, and update basic software applications as required.

• Maintain service-level standards and ensure timely follow-ups on open tickets.

• Support onboarding processes by assisting new hires with system setup.

• Collaborate with IT teams to improve internal processes and customer experience.

Required Skills and Qualifications

• Strong communication skills with the ability to explain technical concepts clearly.

• Basic understanding of computer systems, mobile devices, and common software applications.

• Ability to multitask and manage time effectively in a remote environment.

• High attention to detail and problem-solving abilities.

• Positive attitude and willingness to learn new tools and technologies.

• Comfortable working independently with minimal supervision.

Experience

• No prior professional IT experience required—entry-level applicants are welcome.

• Previous customer service or technical support experience is a plus.

• Familiarity with helpdesk ticketing systems is beneficial but not mandatory.

Working Hours

• Fully remote work across Canada.

• Flexible scheduling options available.

• May require occasional weekend or evening shifts depending on team needs.

Knowledge, Skills, and Abilities

• Basic knowledge of Windows and/or Mac operating systems.

• Understanding of common troubleshooting steps for internet, device, and software issues.

• Ability to remain calm and professional when handling user frustrations.

• Strong organizational skills and the ability to document information accurately.

• Adaptability to changing procedures, technologies, and workflows.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work environment with no commute.

• Paid training and ongoing skill development programs.

• Opportunities for career advancement into senior IT roles.

• Health and wellness support programs (where applicable).

• Supportive and collaborative virtual work culture.

Why Join The Elite Job?

At The Elite Job, you are not just an employee—you are part of a forward-thinking organization that values growth, inclusivity, and innovation. We empower our team with the tools and support they need to succeed while offering room to grow in their careers. If you are eager to learn, motivated to help others, and excited to start or build your IT journey, this is the perfect opportunity.

How to Apply

To apply, submit your updated resume and a brief cover letter outlining your interest in the IT Helpdesk Associate role. Candidates selected for further assessment will be contacted for an initial remote interview.