Job Summary

Houston Skilled Consultancy is seeking motivated and tech-savvy individuals across Canada to join our team as Digital Help Agents. This is a fully remote, work-from-anywhere opportunity designed for individuals who thrive in a dynamic, digital-first environment. As a Digital Help Agent, you will be the first point of contact for our clients, providing timely and effective support through digital channels. The ideal candidate is customer-focused, detail-oriented, and ready to deliver exceptional service in a fast-paced virtual environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and digital support platforms.

• Troubleshoot and resolve client issues, escalating complex cases to the appropriate internal teams when necessary.

• Maintain accurate records of customer interactions, issues, and resolutions using CRM tools.

• Identify opportunities to improve customer experience and contribute to process optimization initiatives.

• Stay up-to-date with product knowledge, services, and company policies to provide informed assistance.

• Uphold Houston Skilled Consultancys commitment to high-quality digital support and client satisfaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving skills with an analytical mindset.

• Comfortable navigating digital tools, platforms, and CRM systems.

• Ability to multitask and manage time efficiently in a remote work environment.

• Self-motivated and able to work independently while collaborating effectively with a virtual team.

Experience

• Previous experience in customer service, technical support, or digital assistance is preferred but not mandatory.

• Experience with online communication tools (Zoom, Teams, Slack) is a plus.

• Familiarity with e-commerce, SaaS, or digital platforms is advantageous.

Working Hours

• Flexible work schedule with options for part-time or full-time engagement.

• Candidates should be able to commit to a minimum of 20 hours per week.

• Availability during standard Canadian business hours is preferred, with occasional evening or weekend shifts depending on client needs.

Knowledge, Skills, and Abilities

• Proficient in computer applications, internet navigation, and basic troubleshooting.

• Strong organizational skills with keen attention to detail.

• Ability to adapt quickly to new technologies and workflows.

• Excellent interpersonal skills with a professional and empathetic approach to customer interactions.

Benefits

• Fully remote position with work-from-anywhere flexibility within Canada.

• Competitive compensation with performance-based incentives.

• Training and development opportunities to enhance digital support skills.

• Supportive and collaborative virtual work culture.

• Opportunity for career growth within Houston Skilled Consultancy.

Why Join

Houston Skilled Consultancy is committed to empowering its employees with flexibility, growth opportunities, and a positive digital-first work environment. Joining our team means contributing to a company that values innovation, client satisfaction, and employee development. As a Digital Help Agent, you will gain valuable experience while working from the comfort of your own home.

How to Apply

Interested candidates can submit their application online by sending a resume and a brief cover letter highlighting relevant skills and experience to us. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for immediate onboarding.