Job Summary

Scalesforth is seeking dedicated and enthusiastic individuals to join our dynamic team as Remote Voice Process Executives. This role involves handling international client calls, providing exceptional customer service, and ensuring client satisfaction across various industries. As a remote team member, you will represent Scalesforth professionally, delivering prompt solutions to customer inquiries while maintaining high-quality standards. This is an exciting opportunity to work in a global BPO environment from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound calls for international clients professionally and efficiently.

• Address customer queries, complaints, and service requests with empathy and accuracy.

• Maintain detailed and accurate records of all customer interactions.

• Follow company policies, procedures, and service standards to ensure consistency.

• Collaborate with team members and supervisors to achieve performance targets.

• Provide feedback on process improvements to enhance customer satisfaction.

• Manage escalations professionally, ensuring quick and effective resolution.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong listening and problem-solving abilities.

• Ability to work independently in a remote setup while maintaining discipline.

• Comfortable using computers, CRM tools, and MS Office applications.

• High level of professionalism and customer service orientation.

Experience

• Freshers are welcome to apply.

• Previous experience in international voice process or BPO operations is a plus but not mandatory.

Working Hours

• Flexible shifts available to accommodate international client requirements.

• Must be willing to work in rotating shifts, including nights and weekends as per client demands.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to build rapport with international clients.

• Patience, adaptability, and cultural sensitivity when interacting with clients worldwide.

• Time management and organizational skills to handle multiple tasks efficiently.

• Ability to handle high-pressure situations calmly and professionally.

Benefits

• Work-from-home opportunity with a flexible schedule.

• Competitive salary with performance-based incentives.

• Health and wellness benefits.

• Skill development and professional growth opportunities.

• Supportive work culture with a global exposure.

Why Join Scalesforth?

• Become part of a rapidly growing international BPO with a focus on employee growth and satisfaction.

• Gain exposure to global clients and enhance your professional skillset.

• Enjoy the flexibility of remote work without compromising career advancement.

• Join a culture that values collaboration, innovation, and excellence.

How to Apply

Interested candidates are encouraged to submit their updated resume through the official Scalesforth careers portal or via the email address provided in the job listing. Shortlisted candidates will be contacted for a virtual interview and assessment.