Job Summary

Flipkart, one of Indias leading e-commerce platforms, is seeking motivated and customer-focused individuals to join our team as Part-Time Customer Service Representatives. This role is ideal for those who enjoy helping customers, resolving queries efficiently, and contributing to a seamless online shopping experience. You will act as the first point of contact for Flipkart customers, providing support across multiple channels, including phone, email, and chat.

As a Part-Time Customer Service Representative, you will help maintain Flipkarts reputation for exceptional service, ensuring customers receive prompt and accurate assistance while fostering long-term customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information about Flipkart products, services, orders, returns, and refunds.

• Troubleshoot and resolve customer complaints efficiently, escalating issues when necessary.

• Maintain detailed records of customer interactions and transactions in internal systems.

• Collaborate with internal teams to ensure seamless service delivery.

• Continuously learn and stay updated on Flipkarts policies, procedures, and product offerings.

• Contribute to achieving individual and team performance targets.

Required Skills and Qualifications

• High school diploma or equivalent; higher education is a plus.

• Excellent communication skills in English; proficiency in additional regional languages is an advantage.

• Strong problem-solving and interpersonal skills.

• Ability to remain calm and professional under pressure.

• Basic computer skills and familiarity with customer service software or CRM systems.

Experience

• Previous experience in customer service, retail, or e-commerce support is preferred but not mandatory.

• Demonstrated experience in handling customer queries and resolving complaints is an advantage.

Working Hours

• Part-time shifts with flexible scheduling options.

• Ability to work during evenings, weekends, and public holidays as needed.

• Shift durations typically range from 4 to 6 hours per day.

Knowledge, Skills, and Abilities

• Strong customer orientation and empathy.

• Ability to multitask and handle high volumes of inquiries.

• Attention to detail and accuracy in information processing.

• Strong organizational and time management skills.

• Adaptability to changing workflows and processes.

Benefits

• Competitive hourly pay.

• Flexible working hours suitable for students, homemakers, or professionals seeking part-time opportunities.

• Training and skill development programs.

• Exposure to a fast-paced e-commerce environment and career growth opportunities.

• Friendly and inclusive work culture.

Why Join Flipkart

• Be part of Indias leading e-commerce platform, serving millions of customers nationwide.

• Opportunity to develop customer service and communication skills while working in a dynamic environment.

• Work remotely or on-site with a flexible schedule that suits your lifestyle.

• Join a team that values innovation, collaboration, and continuous learning.

How to Apply

Interested candidates can apply through the official Flipkart careers portal or submit their application with a resume highlighting relevant skills and experience. Shortlisted candidates will be contacted for an interview, which may include online assessments to evaluate customer service aptitude and communication skills.