Job Summary

Houston Skilled Consultancy is seeking motivated and customer-focused Online Technical Support Associates to join our expanding remote support team. This entry-level role is ideal for individuals who are passionate about technology, eager to learn, and dedicated to delivering exceptional customer assistance. As a Technical Support Associate, you will be responsible for troubleshooting basic IT issues, guiding users through technical solutions, and ensuring a seamless customer experience across PAN India—all from the comfort of your home.

Key Responsibilities

• Provide real-time online technical support to customers via chat, email, or ticketing systems.

• Diagnose and troubleshoot basic hardware, software, and connectivity issues.

• Escalate complex problems to senior support teams or technical specialists as needed.

• Maintain detailed records of customer interactions, resolutions, and follow-up actions.

• Assist users with product setup, configuration, and usage guidance.

• Deliver professional, courteous, and efficient customer service at all times.

• Stay updated with new tools, technologies, and internal support processes.

• Ensure compliance with company policies, data privacy standards, and service-level expectations.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Basic understanding of computers, operating systems, and internet troubleshooting.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Good problem-solving skills and a customer-centric approach.

• Ability to follow instructions, processes, and technical guidelines.

• Familiarity with helpdesk or CRM tools (preferred, but not mandatory).

• Must have a laptop/desktop with stable internet connectivity.

Experience

• 0–1 year of experience in technical support, customer service, or IT-related fields (Freshers are highly encouraged to apply).

• Any technical internship or certification will be an added advantage.

Working Hours

• Flexible shift options based on business requirements.

• Rotational shifts may apply, including weekends or evenings.

• Full-time, remote work-from-home position.

Knowledge, Skills, and Abilities

• Basic knowledge of networking, system operations, and common troubleshooting steps.

• Ability to remain calm and professional under pressure.

• Quick learner with adaptability to new tools and technologies.

• Strong organizational skills and attention to detail.

• Ability to work independently with minimal supervision.

Benefits

• Competitive entry-level salary package.

• Work-from-home convenience with PAN India eligibility.

• Training and skill development programs provided.

• Opportunities for career growth into advanced technical roles or leadership.

• Employee support resources and continuous learning environment.

• Performance-based incentives and recognition programs.

Why Join Us

At Houston Skilled Consultancy, we believe in nurturing fresh talent and providing meaningful opportunities for professional growth. You will gain hands-on experience in real-world IT support while working within a collaborative, supportive, and future-focused environment. We value innovation, learning, and a strong commitment to customer service—making this the perfect place to start and advance your tech career.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to the official recruitment email provided by Houston Skilled Consultancy. Shortlisted applicants will be contacted for an online assessment followed by a virtual interview.