Job Summary

HR Service Jobs is seeking a dedicated and detail-oriented Online Overnight Ticket Support Professional to join our remote team. This role is ideal for individuals who thrive in a fast-paced, customer-focused environment and are comfortable working overnight hours. The successful candidate will be responsible for managing customer queries, resolving technical and service-related issues, and ensuring customer satisfaction through efficient ticket management. This is a fully remote position, allowing you to work from any state.

Key Responsibilities

• Respond to customer inquiries via ticketing system in a professional and timely manner.

• Troubleshoot and resolve technical, billing, or service-related issues.

• Escalate complex or unresolved issues to the appropriate internal teams.

• Maintain accurate records of customer interactions and ticket resolution in the system.

• Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.

• Provide feedback and suggestions to improve customer experience and support processes.

• Collaborate with team members to ensure knowledge sharing and consistent service quality.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving and analytical skills.

• Ability to handle multiple tickets simultaneously with attention to detail.

• Familiarity with ticketing systems, CRM tools, or helpdesk software is a plus.

• Patience, empathy, and a customer-first mindset.

• Basic technical knowledge or ability to quickly learn new software systems.

Experience

• Freshers are welcome; prior experience in customer support, helpdesk, or ticket management is advantageous but not mandatory.

• Experience working remotely or in overnight shifts is a plus.

Working Hours

• Overnight shifts, typically from 10:00 PM to 6:00 AM (timings may vary based on client requirements).

• Flexibility to work across different time zones is preferred.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.

• Ability to stay focused and productive during night shifts.

• Proficiency in basic computer applications and web-based tools.

• Strong interpersonal skills for remote collaboration.

• Ability to follow processes and adhere to quality standards.

Benefits

• Work from the comfort of your home.

• Competitive hourly pay with performance incentives.

• Opportunity for career growth within a global service organization.

• Training and continuous skill development.

• Supportive and collaborative remote work culture.

Why Join

Joining HR Service Jobs as an Online Overnight Ticket Support Professional allows you to build a career in customer support while enjoying the flexibility of working from home. You will gain valuable experience in ticket resolution, customer service, and remote collaboration with a professional and supportive team. This role is ideal for self-motivated individuals who want to advance their careers in customer support without relocating.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting relevant skills and availability. Applications should be sent to us. Shortlisted candidates will be contacted for a virtual interview.