Job Summary

MNC JOBS INFO is seeking a motivated and detail-oriented Overnight E-Retail Customer Care Representative to join our dynamic remote team. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, order issues, product information, and post-purchase support. This fully remote position requires a quiet workspace and a strong commitment to delivering exceptional customer service during overnight hours.

The ideal candidate thrives in a fast-paced e-commerce environment, demonstrates patience and empathy, and consistently exceeds customer expectations while maintaining a professional online presence.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and other digital channels.

• Resolve customer complaints, issues, and order discrepancies effectively and efficiently.

• Provide accurate information about products, services, and promotions.

• Process orders, returns, and refunds in accordance with company policies.

• Document customer interactions, transactions, and feedback for internal tracking.

• Collaborate with internal teams to escalate and resolve complex issues.

• Maintain high standards of customer service while working independently during overnight hours.

• Identify opportunities to improve customer satisfaction and suggest process enhancements.

Required Skills and Qualifications

• Excellent written communication skills with strong attention to detail.

• Ability to handle multiple tasks simultaneously in a fast-paced online environment.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Proficient in Microsoft Office Suite, CRM platforms, and e-commerce systems.

• Strong typing skills and accurate data entry capabilities.

• High level of reliability, self-motivation, and accountability.

Experience

• Previous experience in e-commerce, retail, or customer service is preferred but not mandatory.

• Experience handling online customer inquiries and complaints is an advantage.

• Familiarity with order management systems or digital communication tools is beneficial.

Working Hours

• Overnight shifts (typically 10:00 PM – 6:00 AM, flexible depending on location).

• Full-time remote position.

• Requires a quiet, distraction-free workspace with reliable internet connectivity.

Knowledge, Skills, and Abilities

• Strong interpersonal and virtual communication skills.

• Ability to quickly learn and navigate multiple online systems.

• Detail-oriented with the ability to document interactions accurately.

• Empathetic approach to customer care while maintaining company guidelines.

• Adaptability to changing workflows and evolving e-commerce platforms.

Benefits

• Competitive hourly wage with performance-based incentives.

• Flexible remote work environment.

• Paid training and ongoing professional development.

• Weekly or bi-weekly payroll.

• Opportunities for career growth within a global e-commerce company.

Why Join Us

MNC JOBS INFO offers an exciting opportunity to work in a supportive, innovative, and fully remote environment. Our team is committed to excellence in customer experience, and we provide the tools, training, and resources to help you succeed. As an Overnight E-Retail Customer Care Representative, you will have the flexibility of working from home while making a meaningful impact on our customers experience.

How to Apply

Interested candidates should submit their resume along with a brief cover letter detailing relevant experience and why they are suited for the role. Applications can be sent directly through our careers portal or via the email provided in the job posting. Only shortlisted candidates will be contacted for interviews.