Job Summary

MNC JOBS INFO is seeking a detail-oriented and proactive Remote Support Operations professional for a night-shift position. This role focuses exclusively on handling customer inquiries and support requests through messaging platforms, ensuring timely and high-quality responses without the need for phone calls. The ideal candidate thrives in a remote work environment, possesses excellent written communication skills, and is committed to delivering outstanding customer support around the clock.

Key Responsibilities

• Respond promptly and professionally to customer messages via chat or email.

• Troubleshoot and resolve customer inquiries, escalating issues when necessary.

• Document customer interactions and maintain accurate records in internal systems.

• Collaborate with internal teams to ensure timely resolution of complex issues.

• Identify recurring issues and suggest improvements to enhance operational efficiency.

• Monitor customer satisfaction and ensure adherence to company standards.

• Maintain confidentiality and handle sensitive information responsibly.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong problem-solving and analytical abilities.

• Familiarity with chat support platforms and CRM systems.

• Ability to work independently and manage time efficiently.

• High attention to detail and organizational skills.

• Basic technical knowledge to assist with product or service-related inquiries.

Experience

• Prior experience in customer support, operations, or related fields is preferred but not mandatory.

• Experience in a remote work setting is an advantage.

• Familiarity with overnight or non-standard shifts is a plus.

Working Hours

• Night shift hours (specific timing may vary depending on operational needs).

• Fully remote role with flexibility for individuals in different time zones.

Knowledge, Skills, and Abilities

• Ability to communicate clearly and professionally via written messages.

• High level of patience and empathy when dealing with customer issues.

• Strong multitasking skills and ability to handle multiple queries simultaneously.

• Adaptability to evolving processes, tools, and customer needs.

• Self-motivated with minimal supervision.

Benefits

• Competitive hourly rate with weekly payments.

• Fully remote work opportunity – work from home comfort.

• Flexible scheduling options to accommodate personal routines.

• Training and professional development support.

• Opportunity to grow within a global operations team.

Why Join Us

• Be part of a reputable, multi-national organization with a supportive work culture.

• Work in a role that emphasizes work-life balance while contributing to customer satisfaction.

• Gain valuable experience in remote operations and messaging-based support.

• Collaborate with a diverse team and develop global operational skills.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter outlining their suitability for the role via the company careers portal or email us. Only shortlisted candidates will be contacted for further steps.