Job Summary

MNC JOBS INFO is seeking a dedicated and detail-oriented Virtual Customer Care Specialist to provide exceptional support to our clients without using the phone. This role is ideal for individuals who excel in written communication, problem-solving, and multitasking in a fast-paced, digital environment. As part of our dynamic remote team, you will ensure that our customers have a seamless and positive experience, resolving inquiries efficiently through email, chat, and other online platforms.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and messaging platforms.

• Resolve customer issues, complaints, and questions efficiently while maintaining high levels of customer satisfaction.

• Document and track customer interactions and feedback in internal systems.

• Collaborate with other departments to provide accurate solutions and support.

• Identify recurring customer issues and escalate complex matters to management when necessary.

• Maintain up-to-date knowledge of company products, policies, and processes to provide accurate guidance.

• Contribute to process improvement initiatives to enhance the overall customer experience.

Required Skills and Qualifications

• Exceptional written communication skills in English.

• Strong attention to detail and organizational skills.

• Ability to multitask effectively in a remote work environment.

• Comfortable using digital tools such as CRM systems, email platforms, and chat software.

• Demonstrated problem-solving and conflict resolution skills.

• Self-motivated with the ability to work independently and meet deadlines.

Experience

• Minimum 1–2 years of experience in customer service, preferably in a remote or non-phone support role.

• Experience handling customer inquiries through email or chat is highly preferred.

• Previous experience in e-commerce, tech support, or online retail is a plus.

Working Hours

• Flexible schedule, with availability required during standard business hours (specific shifts may vary).

• Full-time and part-time opportunities available.

• Remote work from a quiet and professional home workspace is required.

Knowledge, Skills, and Abilities

• Proficient in written communication and professional etiquette.

• Familiarity with online customer support tools and software.

• Ability to analyze and troubleshoot customer issues quickly.

• High level of empathy and patience with customers.

• Strong time management and prioritization skills.

• Comfortable navigating and learning new software platforms.

Benefits

• Competitive hourly pay ($22–$32/hr)

• Fully remote work – no commute required

• Flexible scheduling options

• Paid time off and holidays (where applicable)

• Opportunities for professional growth and advancement

• Supportive and collaborative work environment

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we value our employees and believe in fostering a culture of growth, collaboration, and recognition. As a Virtual Customer Care Specialist, you will have the opportunity to work with a diverse team, enhance your skillset, and make a meaningful impact on customer satisfaction. We invest in our people, providing tools, training, and career development opportunities to help you succeed in a remote work environment.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their experience in customer service and proficiency in written communication. Applications can be sent directly to us with the subject line: Virtual Customer Care Specialist Application – [Your Name].