Job Summary

Houston Skilled Consultancy is seeking a dedicated and motivated Remote Technical Support Agent to join our growing team. This role offers the opportunity to deliver exceptional technical assistance to clients while working from the comfort of your home. Paid training is provided to ensure you are fully equipped to succeed in resolving technical issues, supporting clients, and enhancing their overall experience. This position is ideal for individuals who are problem-solvers, technologically adept, and passionate about providing top-tier customer service.

Key Responsibilities

• Provide timely and effective technical support to clients via phone, email, and chat.

• Troubleshoot hardware, software, and network issues for end-users.

• Document and track technical issues using the companys support ticketing system.

• Escalate complex technical issues to higher-level support teams as required.

• Educate clients on best practices and product features to optimize their experience.

• Maintain a high level of professionalism and empathy while interacting with clients.

• Contribute to team knowledge base and assist in process improvement initiatives.

Required Skills and Qualifications

• Strong problem-solving and analytical abilities.

• Excellent communication skills in English; German language skills are a plus.

• Familiarity with common operating systems (Windows, macOS, Linux) and software applications.

• Basic understanding of networking concepts and troubleshooting.

• Ability to work independently and manage time efficiently in a remote environment.

• High school diploma or equivalent; technical certifications are a plus.

Experience

• Previous experience in a technical support, help desk, or IT support role is advantageous but not mandatory.

• Paid training will be provided to ensure readiness for all technical support responsibilities.

Working Hours

• Full-time position with flexible shifts to accommodate client support across different time zones in Germany.

• Remote work from anywhere within Germany is allowed.

Knowledge, Skills, and Abilities

• Strong computer literacy and adaptability to new technologies.

• Excellent interpersonal skills and ability to handle challenging situations calmly.

• Attention to detail and accuracy in documentation and reporting.

• Ability to follow procedures and troubleshoot systematically.

• Positive attitude and willingness to learn continuously.

Benefits

• Paid training and professional development opportunities.

• Work-from-home flexibility.

• Competitive salary with performance incentives.

• Supportive team environment with career growth potential.

• Health and wellness benefits as applicable.

Why Join Houston Skilled Consultancy

• Join a globally recognized consultancy committed to employee growth and client satisfaction.

• Be part of a dynamic, innovative, and supportive remote team.

• Enhance your technical skills through hands-on experience and ongoing learning.

• Enjoy the flexibility and work-life balance of a remote role while contributing to meaningful client solutions.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter highlighting relevant skills and experience to us. Ensure that your application clearly demonstrates your technical aptitude and enthusiasm for client support.