Job Summary:

Houston Skilled Consultancy is seeking motivated and tech-savvy individuals to join our team as Remote Technical Support Agents. In this role, you will be the first point of contact for our clients, providing high-quality technical assistance and ensuring seamless digital experiences. This is a fully remote position based in Germany, with paid training provided, making it an excellent opportunity for both beginners and experienced candidates looking to grow in technical support.

You will troubleshoot, resolve technical issues, and guide customers through software or hardware-related challenges while maintaining exceptional customer satisfaction.

Key Responsibilities:

• Provide prompt and professional technical support to customers via phone, email, or chat.

• Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.

• Document customer interactions, technical issues, and solutions accurately in internal systems.

• Collaborate with internal teams to escalate complex issues and ensure resolution.

• Educate customers on product usage, updates, and best practices.

• Maintain a high level of customer satisfaction by delivering courteous and empathetic service.

• Participate actively in training sessions to continuously improve technical knowledge and service delivery.

Required Skills and Qualifications:

• Strong proficiency in German and English (both written and spoken).

• Basic knowledge of computer systems, software applications, and networking concepts.

• Excellent problem-solving skills with a logical and analytical approach.

• Strong communication skills and ability to explain technical information clearly to non-technical users.

• Ability to work independently in a remote setting while maintaining productivity and accountability.

Experience:

• Previous experience in technical support, customer service, IT helpdesk, or related roles is preferred but not mandatory.

• Paid training will be provided to equip candidates with the necessary skills to excel in this role.

Working Hours:

• Full-time remote position based in Germany.

• Flexible schedules available; may include rotational shifts to provide 24/7 support depending on client requirements.

• Commitment to timely response and availability during assigned hours.

Knowledge, Skills, and Abilities:

• Strong technical aptitude and eagerness to learn new software and tools.

• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Patience and empathy when assisting customers with varying levels of technical knowledge.

• Self-motivated, proactive, and able to work independently in a remote environment.

• Familiarity with CRM software and support ticketing systems is a plus.

Benefits:

• Paid training to develop technical expertise.

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Opportunities for career growth and advancement within Houston Skilled Consultancy.

• Supportive work culture with continuous learning and development opportunities.

Why Join Houston Skilled Consultancy:

At Houston Skilled Consultancy, we are committed to nurturing talent and empowering our employees to grow professionally. As a Remote Technical Support Agent, you will gain hands-on experience, access paid training, and become part of a dynamic, innovative, and supportive team. This role is perfect for individuals seeking career advancement in technical support while enjoying the flexibility of remote work.

How to Apply:

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting relevant skills and motivation for the role.