Job Summary

HR Service Jobs is seeking a proactive and detail-oriented Virtual Marketplace Seller Support Specialist to join our remote team in Singapore. In this role, you will serve as the primary point of contact for sellers on leading e-commerce platforms such as Lazada and Shopee, assisting them with account management, product listings, order issues, and overall platform navigation. The ideal candidate is customer-focused, solution-driven, and comfortable working in a fast-paced digital commerce environment.

Key Responsibilities

• Provide timely and professional support to marketplace sellers via email, chat, or phone.

• Assist sellers with account setup, product uploads, inventory management, pricing strategies, and promotional campaigns.

• Resolve seller queries and disputes related to orders, payments, or platform policies.

• Monitor seller performance metrics and provide guidance to improve sales and compliance.

• Collaborate with internal teams to escalate complex issues and implement process improvements.

• Maintain detailed records of seller interactions and follow up to ensure resolution.

• Stay updated on Lazada and Shopee platform updates, tools, and industry trends to provide accurate guidance.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.

• Strong problem-solving abilities with a customer-first mindset.

• Knowledge of e-commerce platforms, specifically Lazada and Shopee, is highly desirable.

• Basic understanding of online sales, inventory management, and digital marketing tools.

• Ability to work independently and manage multiple tasks efficiently.

• Tech-savvy with proficiency in MS Office, Google Workspace, and CRM systems.

Experience

• Minimum 1–2 years of experience in e-commerce support, marketplace operations, or customer service roles.

• Prior experience supporting online sellers or working in online marketplaces is preferred.

Working Hours

• Full-time remote position with flexible hours aligned to Singapore time zone (SGT).

• Occasional availability during weekends or extended hours may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong analytical skills to identify and resolve seller-related issues effectively.

• Excellent organizational skills and attention to detail.

• Ability to handle high volumes of queries while maintaining quality service standards.

• Capacity to adapt quickly to new systems, platform updates, and workflow changes.

• Strong interpersonal skills for building relationships with sellers and internal teams.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Professional development opportunities and access to e-commerce training resources.

• Supportive and collaborative work environment.

• Health and wellness benefits where applicable.

Why Join Us

Join HR Service Jobs to become part of a dynamic, forward-thinking team that empowers online sellers to grow their businesses. You will gain exposure to the fast-growing e-commerce industry, develop expertise in marketplace operations, and enjoy the flexibility of working remotely while making a tangible impact on sellers success.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills to us. Only shortlisted candidates will be contacted for the next stage of the recruitment process.