Job Summary

HR Service Jobs is seeking a highly organized and compassionate Remote Healthcare Support Coordinator to join our growing team in Singapore. This non-clinical role is pivotal in ensuring smooth administrative and operational support within our healthcare services, bridging the gap between patients, healthcare providers, and internal teams. The ideal candidate will excel at communication, problem-solving, and multitasking, providing a seamless experience for all stakeholders while working remotely.

Key Responsibilities

• Serve as the primary point of contact for patient inquiries, providing timely support via email, chat, or phone.

• Coordinate healthcare appointments, referrals, and follow-ups while maintaining accurate records.

• Collaborate with healthcare providers and internal teams to ensure patient needs are met efficiently.

• Manage and update patient databases, ensuring compliance with data protection regulations.

• Track service requests and escalate issues to appropriate departments as needed.

• Prepare reports, documentation, and summaries to support operational decision-making.

• Assist in process improvement initiatives to enhance patient experience and operational efficiency.

Required Skills and Qualifications

• Bachelors degree in Healthcare Administration, Business Administration, or related field preferred.

• Strong organizational and multitasking abilities with exceptional attention to detail.

• Excellent written and verbal communication skills in English.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with remote communication tools.

• Knowledge of healthcare processes, terminology, and non-clinical operations is a plus.

Experience

• Minimum 1–3 years of experience in healthcare administration, patient support, or related non-clinical roles.

• Experience in remote work or virtual coordination preferred.

• Prior exposure to healthcare management systems, EMRs, or CRM platforms is advantageous.

Working Hours

• Full-time, remote position with flexibility to accommodate Singapore time zone operations.

• Occasional requirement for extended hours to support urgent patient needs or team projects.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking capabilities.

• Ability to prioritize tasks and manage multiple requests simultaneously.

• Exceptional interpersonal skills with a customer-focused mindset.

• High degree of professionalism, discretion, and ethical standards when handling sensitive information.

• Comfortable navigating technology and virtual collaboration tools.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote role offering flexibility and work-life balance.

• Health and wellness benefits, including insurance coverage.

• Opportunities for career growth and professional development.

• Supportive, inclusive, and collaborative company culture.

Why Join Us

At HR Service Jobs, we are dedicated to improving the healthcare experience through efficient and compassionate support. By joining our team, you become part of a forward-thinking organization that values innovation, personal growth, and meaningful contributions. Your work directly impacts patient satisfaction and the success of healthcare operations in Singapore.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience and motivation for the role to us. Shortlisted candidates will be contacted for virtual interviews.