Job Summary

HR Service Jobs is seeking a proactive and tech-savvy Overnight Virtual Tech Assistance Specialist to support users with basic technical issues and service requests during night-shift hours. This is a remote, entry-level opportunity ideal for individuals eager to learn, grow, and gain hands-on experience in the IT support field. You will be trained on essential troubleshooting techniques, internal tools, and customer support best practices to ensure seamless overnight operations.

Key Responsibilities

• Provide real-time virtual technical support to users via chat, email, or ticketing systems during overnight hours.

• Troubleshoot basic hardware, software, and connectivity issues following established procedures.

• Escalate complex issues to senior technicians when required.

• Monitor system alerts and respond promptly to maintain service continuity.

• Document issues, solutions, and user interactions accurately within the support platform.

• Assist with routine maintenance tasks and system checks as assigned.

• Ensure high levels of professionalism, empathy, and clarity in all communications.

• Collaborate with team leads to improve support processes and knowledge base resources.

Required Skills and Qualifications

• Strong interest in technology, IT support, or customer service.

• Basic understanding of computers, operating systems, and internet applications.

• Excellent written communication skills and ability to explain technical concepts clearly.

• Ability to follow step-by-step troubleshooting instructions accurately.

• Strong problem-solving mindset with attention to detail.

• Ability to remain calm, focused, and efficient during overnight shifts.

• Reliable internet connection and a quiet remote workspace.

Experience

• No prior IT experience required—training will be provided.

• Previous experience in customer service, call centers, or chat support is a plus but not mandatory.

• Candidates with self-taught tech knowledge or passion for IT are highly encouraged to apply.

Working Hours

• Fully remote overnight shift.

• Typically between 10:00 PM – 6:00 AM (timing may vary depending on region and project).

• Weekends or rotational shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Basic knowledge of Windows or macOS operating systems.

• Ability to multitask while handling multiple chats or tickets.

• Strong organizational skills to manage tasks efficiently.

• Eagerness to learn new tools, systems, and workflows.

• High level of reliability and punctuality for time-sensitive support operations.

Benefits

• Competitive pay for overnight work.

• Full remote flexibility—work from anywhere.

• On-the-job training and continuous learning opportunities.

• Career advancement pathways into IT Support, Technical Specialist, or System Administration roles.

• Supportive team environment and dedicated mentorship.

• Performance-based incentives and bonuses.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in empowering individuals to build meaningful careers in the tech industry—regardless of experience level. Joining our team means gaining hands-on expertise, developing professionally, and contributing to a company that values people, learning, and growth. You will be part of a dynamic, inclusive, and forward-thinking team with opportunities to expand your skills and elevate your career.

How to Apply

Interested candidates are encouraged to submit:

1. Updated resume

2. Short cover note explaining your interest in tech support and ability to work overnight

3. Apply through our official application portal or email your details to the HR Service Jobs recruitment team.