Job Summary

HR Service Jobs is seeking a detail-oriented and proactive E-Commerce Assistance Specialist to support our online operations during the night shift. This fully remote role is ideal for individuals who are passionate about digital commerce, customer service, and operational accuracy. You will be responsible for ensuring smooth platform performance, assisting customers, updating product information, and monitoring order processing activities. The role requires strong communication skills, excellent judgment, and the ability to work independently while maintaining high-quality standards.

Key Responsibilities

• Monitor e-commerce platforms to ensure seamless functionality and timely updates.

• Respond to customer inquiries, support tickets, and order-related questions during night hours.

• Process orders, validate customer information, and coordinate with internal teams for issue resolution.

• Update product listings, prices, availability, and other inventory details as required.

• Identify and resolve minor technical issues or escalate concerns to the technical team.

• Track and document operational activities, performance metrics, and daily tasks.

• Assist in executing promotional campaigns, pricing changes, and catalog enhancements.

• Conduct regular quality checks on listings, product descriptions, and customer reviews.

• Follow standard operating procedures and ensure compliance with company policies.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Basic understanding of e-commerce operations, order management, or online marketplaces.

• Ability to multitask, prioritize workload, and work independently.

• Familiarity with customer service tools, ticketing systems, and online sales platforms.

• Good analytical thinking and problem-solving abilities.

• High attention to detail and accuracy.

• Comfortable working during night shifts with consistent punctuality.

Experience

• Minimum 1 year of experience in e-commerce support, customer service, or a similar remote operational role (preferred but not mandatory).

• Freshers with strong communication and digital skills are encouraged to apply.

Working Hours

• Night Shift: Typically between 9:00 PM – 6:00 AM (Local Time), depending on business requirements.

• Full-time, remote position with flexible scheduling options within the night-shift window.

Knowledge, Skills, and Abilities

• Knowledge of popular e-commerce platforms (Amazon, Shopify, WooCommerce, etc.) is a plus.

• Ability to learn new tools, software, and processes quickly.

• Strong organizational skills and the ability to maintain structured work documentation.

• Customer-first mindset with a professional and patient approach.

• Ability to work in fast-paced and time-sensitive scenarios.

Benefits

• 100% remote work from the comfort of your home.

• Competitive compensation with potential performance-based incentives.

• Opportunity to grow within the e-commerce and digital operations field.

• Paid training and ongoing learning support.

• Supportive and collaborative remote work culture.

• Night shift allowance (where applicable).

Why Join HR Service Jobs?

At HR Service Jobs, we value talent, dedication, and the willingness to learn. By joining our team, you will be part of a dynamic and growing organization that prioritizes employee well-being, skill development, and career advancement. We offer a stable work environment, consistent opportunities for professional growth, and the flexibility needed to maintain a healthy work-life balance.

How to Apply

Interested candidates can submit their updated resume along with a brief introduction outlining their relevant experience and availability.
Send your application to us
Shortlisted candidates will be contacted for the next steps in the recruitment process.