Job Summary

HR Service Jobs is seeking a detail-oriented and customer-focused Online Night Call Center Support Specialist (Chat-Only) to join our remote service team. In this position, you will assist customers through real-time chat support, providing accurate information, resolving inquiries, and ensuring a smooth customer experience during overnight hours. This role is ideal for individuals who excel in written communication, can multitask efficiently, and thrive in a quiet nighttime work environment.

Key Responsibilities

• Respond to customer inquiries through live chat with accuracy, professionalism, and empathy.

• Troubleshoot common issues and provide step-by-step guidance as needed.

• Escalate complex issues to relevant departments following internal protocols.

• Maintain detailed and accurate records of each customer interaction.

• Follow company guidelines, service procedures, and quality standards.

• Manage multiple chat conversations simultaneously while maintaining strong attention to detail.

• Provide feedback on recurring issues to help improve customer experience and internal processes.

• Ensure timely response within service-level targets for all assigned chats.

Required Skills and Qualifications

• Excellent written English communication skills with a strong command of grammar and clarity.

• Fast and accurate typing ability (minimum 35–45 WPM preferred).

• Customer-centric attitude with strong problem-solving skills.

• Ability to stay calm and professional during challenging interactions.

• Strong time-management and organizational skills.

• Ability to work independently with minimal supervision in a remote environment.

• Proficiency in using online communication tools, dashboards, CRM platforms, or ticketing systems.

Experience

• Previous experience in chat support, customer service, call centers, or similar roles is preferred but not required.

• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Night shift position covering overnight schedules.

• Full-time or part-time options depending on business needs.

• Must be comfortable working weekends or holidays if required.

Knowledge, Skills, and Abilities

• Strong comprehension ability to quickly understand customer needs.

• Capability to work with multiple systems and tools simultaneously.

• High level of discretion when handling sensitive or confidential information.

• Ability to adapt to new processes, tools, and operational changes quickly.

• Proactive mindset with a commitment to continuous improvement.

Benefits

• 100% remote work setup.

• Competitive salary based on experience and shift differentials.

• Paid training and ongoing learning opportunities.

• Performance-based incentives and bonuses.

• Supportive team environment with growth opportunities.

• Flexible schedule options depending on availability and business demand.

Why Join HR Service Jobs?

At HR Service Jobs, we value teamwork, customer dedication, and employee growth. By joining our chat support team, you become part of a company committed to innovation, quality service, and professional development. You will enjoy the stability of working from home, the opportunity to enhance your customer service skills, and a supportive environment that encourages career advancement.

How to Apply

Interested applicants should submit the following:

• Updated resume

• Short cover letter (optional)

• Contact details and availability for night shifts

Apply directly through our career portal or send your application to our HR email with the subject line: Online Night Call Center Support – Chat-Only Application.