Job Summary

Sutherland Global Services Ltd is seeking enthusiastic and dedicated individuals for the role of Associate – Customer Service to join our dynamic work-from-home team. As a Customer Service Associate, you will be the first point of contact for our clients, assisting customers with inquiries, resolving issues, and ensuring an exceptional customer experience. This role offers an excellent opportunity to work remotely while contributing to the success of a global organization.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat with professionalism and efficiency.

• Provide accurate information regarding products, services, and policies to customers.

• Identify and resolve customer issues in a timely manner, ensuring high satisfaction levels.

• Document all interactions in the companys CRM system with attention to detail.

• Collaborate with internal teams to escalate and resolve complex customer issues.

• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.

• Maintain confidentiality and follow company protocols for data protection and compliance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving abilities with a customer-first mindset.

• Basic computer literacy and familiarity with MS Office, CRM systems, or similar software.

• Ability to multitask, prioritize, and manage time effectively.

• Patience, empathy, and a positive attitude in handling customer interactions.

Experience

• Freshers are welcome to apply; previous experience in customer service, call centers, or support roles is an added advantage.

• Exposure to handling customer queries in a virtual environment is beneficial but not mandatory.

Working Hours

• Full-time, remote position.

• Flexible shifts may be offered, including day, evening, or weekend schedules depending on client requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to build rapport with customers remotely.

• Quick learner with the ability to adapt to new tools, technologies, and processes.

• Strong attention to detail and ability to work independently in a remote setting.

• Capability to handle high-volume interactions with accuracy and professionalism.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility.

• Health and wellness benefits (varies by region).

• Training and career development opportunities.

• Supportive and inclusive work culture with growth potential.

Why Join Sutherland Global Services Ltd

Joining Sutherland means becoming part of a global organization that values innovation, diversity, and excellence. You will have the chance to develop your career while working from the comfort of your home. Sutherland invests in employee growth, providing the tools and training necessary to excel in a customer service career.

How to Apply

Interested candidates can apply online through the official Sutherland Global Services Ltd careers page. Please ensure your resume is updated and highlights relevant skills and experience. Shortlisted candidates will be contacted for the next steps, including assessments and interviews.