Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Email Customer Support Representative to join our growing remote team. This role is critical in providing exceptional email-based customer support, ensuring inquiries are addressed promptly, accurately, and professionally. The ideal candidate will have excellent written communication skills, a strong problem-solving mindset, and the ability to manage multiple requests efficiently while maintaining a positive customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via email, ensuring clarity and professionalism in every communication.

• Resolve customer issues efficiently while maintaining a high standard of service quality.

• Document interactions, solutions, and follow-ups accurately in the companys CRM system.

• Collaborate with internal teams to escalate complex issues and provide timely resolutions.

• Identify trends in customer inquiries and provide feedback to improve products, services, and processes.

• Maintain knowledge of company products, services, policies, and promotions to provide accurate information to customers.

• Ensure adherence to company guidelines for tone, language, and response time.

Required Skills and Qualifications

• Exceptional written communication skills with strong attention to grammar, spelling, and tone.

• Basic technical proficiency with email platforms and CRM tools.

• Strong organizational and multitasking abilities.

• Ability to work independently with minimal supervision.

• Customer-focused mindset with patience and empathy.

• Problem-solving skills with a proactive approach to challenges.

Experience

• Minimum of 1–2 years of experience in customer service, preferably in email or online support.

• Experience with CRM platforms and ticketing systems is highly desirable.

• Familiarity with remote work practices and communication tools is a plus.

Working Hours

• Full-time remote role with flexible scheduling options.

• Availability to work during standard business hours in your time zone is preferred.

• Some weekend or evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Ability to maintain professionalism in written communication at all times.

• Strong attention to detail and accuracy.

• High level of patience and resilience when dealing with challenging customers.

• Ability to learn and adapt quickly to new tools, processes, and technologies.

• Strong time management and organizational skills.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Health and wellness benefits.

• Paid time off and holidays.

• Opportunities for career growth and skill development.

• Supportive and inclusive work environment.

Why Join Houston Skilled Consultancy

Joining Houston Skilled Consultancy means becoming part of a forward-thinking team that values innovation, professionalism, and personal growth. You will have the opportunity to work remotely while developing your career in a dynamic and supportive environment. We empower our employees to make meaningful contributions while maintaining a healthy work-life balance.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience to us. Please include the subject line: Application – Email Customer Support Representative.