Job Summary

DoorDash is seeking a motivated and experienced Global Advocate Team Supervisor to join our Work From Home team. This leadership role involves guiding, mentoring, and managing a high-performing team of advocates who provide top-tier support and advocacy for our global customers, partners, and delivery drivers. The ideal candidate will thrive in a remote environment, demonstrate excellent leadership capabilities, and be committed to creating exceptional service experiences while fostering a collaborative and inclusive team culture.

Key Responsibilities

• Lead, coach, and inspire a team of Global Advocates, ensuring they meet performance, productivity, and customer satisfaction goals.

• Monitor daily operations, workflows, and escalations to maintain high-quality support standards.

• Develop and implement strategies to optimize team performance and operational efficiency.

• Collaborate with cross-functional teams to resolve complex issues and improve customer and driver experiences.

• Analyze team metrics and performance data to identify trends, create actionable insights, and report findings to senior management.

• Support the recruitment, onboarding, and training of new team members to ensure seamless integration and skill development.

• Foster a positive remote work culture by encouraging engagement, open communication, and continuous improvement.

• Handle escalated customer and partner issues with professionalism, ensuring prompt resolution.

Required Skills and Qualifications

• Proven experience in supervising or managing a remote customer service or advocacy team.

• Strong leadership and team management skills, including mentoring, coaching, and conflict resolution.

• Excellent verbal and written communication skills.

• Solid problem-solving skills with the ability to make sound decisions under pressure.

• Proficiency with remote communication tools and customer support platforms (e.g., Zendesk, Salesforce, Slack).

• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

• Ability to work independently while maintaining accountability and meeting deadlines.

Experience

• Minimum of 3–5 years of experience in customer support, advocacy, or operations management roles.

• At least 2 years of experience leading and managing teams, preferably in a remote or distributed environment.

• Prior experience with global operations or multi-region teams is highly desirable.

Working Hours

• Full-time remote position.

• Flexibility to work across time zones to support global operations.

• Typical hours: 40 hours per week with potential for occasional weekend or evening shifts based on business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer advocacy and support best practices.

• Ability to lead by example and inspire a remote team.

• Data-driven mindset with experience using performance metrics to improve team efficiency.

• Proactive and adaptable, able to navigate changes and drive solutions in a fast-paced environment.

• Empathetic approach to team management, fostering a culture of inclusivity, respect, and accountability.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off and flexible work schedule.

• Professional development opportunities and access to global training resources.

• Remote work flexibility with support for home office setup.

Why Join DoorDash?

DoorDash is a fast-growing technology company redefining the way people access food, groceries, and essentials. As part of our global advocate team, you will have the opportunity to shape the customer experience at scale, lead a diverse and dynamic team, and grow within an innovative, mission-driven company. We value creativity, collaboration, and inclusivity, offering you the tools to succeed and make a meaningful impact.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting relevant leadership experience and remote team management skills via DoorDashs careers portal.