Job Summary

As a Virtual Representative for Marketplace Quality & Compliance at DoorDash, you will play a critical role in ensuring the integrity, safety, and quality of the DoorDash marketplace. You will be responsible for monitoring, evaluating, and addressing compliance and quality-related concerns for our platform, ensuring that our customers, Dashers, and merchants enjoy a safe, seamless, and reliable experience. This role requires strong analytical skills, attention to detail, and the ability to make sound decisions in a fast-paced environment.

Key Responsibilities

• Review and evaluate merchant and Dasher activity to ensure compliance with DoorDash policies and standards.

• Monitor marketplace quality metrics, identifying trends and potential issues to maintain platform integrity.

• Investigate and resolve compliance-related cases, including reporting violations and recommending corrective actions.

• Collaborate with internal teams to support process improvements and drive operational efficiency.

• Communicate effectively with merchants, Dashers, and internal stakeholders regarding compliance requirements and policy updates.

• Maintain accurate documentation of investigations, cases, and resolution outcomes.

• Support ad hoc projects related to marketplace quality and compliance initiatives.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• High attention to detail and accuracy in work.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in using computer systems, databases, and standard office software (e.g., Microsoft Office Suite, Google Workspace).

• Strong decision-making skills with the ability to handle sensitive or confidential information appropriately.

Experience

• Minimum of 1–2 years of experience in customer service, compliance, quality assurance, or related fields.

• Experience working in remote or virtual roles is a plus.

• Previous experience in tech, e-commerce, or marketplace operations is advantageous.

Working Hours

• Full-time, remote position.

• Flexible schedule with potential shifts covering various time zones.

• Occasional weekend or evening hours may be required.

Knowledge, Skills, and Abilities

• Knowledge of e-commerce or online marketplace operations.

• Ability to interpret policies, guidelines, and compliance standards accurately.

• Strong organizational skills and time management.

• Ability to work independently with minimal supervision while maintaining high performance standards.

• High adaptability to changing policies, processes, and operational priorities.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off, holidays, and parental leave.

• Opportunities for career growth and professional development.

• Remote work flexibility and supportive company culture.

• Employee discounts and perks through DoorDash partnerships.

Why Join DoorDash?

DoorDash is a world-class technology platform that connects people with the best in their cities. As part of the Marketplace Quality & Compliance team, you will contribute to building a trusted, high-quality platform while working with a dynamic, inclusive, and collaborative team. This is an opportunity to make a tangible impact in the lives of millions of consumers, merchants, and Dashers worldwide, all from the comfort of your home.

How to Apply

Interested candidates can apply online through the DoorDash Careers Portal by submitting a resume and cover letter detailing relevant experience and qualifications. Please ensure your application highlights your experience in compliance, quality assurance, or marketplace operations.