Job Summary

DoorDash is seeking a highly motivated and strategic Remote Strategic Partner Manager II to join our SMB Merchant team. In this role, you will serve as a trusted advisor to small and medium-sized business partners, helping them leverage DoorDashs platform to grow their businesses. You will drive strategic initiatives, optimize merchant performance, and ensure merchants receive exceptional support that maximizes their operational and financial success. This position requires a combination of analytical insight, business acumen, and strong relationship management skills.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of SMB merchants, building trusted, long-term relationships.

• Analyze merchant performance metrics to identify growth opportunities, provide actionable recommendations, and drive adoption of DoorDash solutions.

• Collaborate cross-functionally with Sales, Marketing, Operations, and Product teams to address merchant needs and ensure a seamless experience.

• Develop and execute strategic plans tailored to individual merchant goals, enhancing revenue and satisfaction.

• Proactively identify potential risks and issues impacting merchant success and implement solutions to mitigate them.

• Educate merchants on platform features, best practices, and industry trends to drive engagement and loyalty.

• Track and report on merchant portfolio performance, highlighting opportunities for improvement and innovation.

• Contribute to team knowledge sharing, mentoring junior team members, and supporting broader organizational initiatives.

Required Skills and Qualifications

• Proven experience in account management, partner management, or client-facing roles, preferably in SMB or e-commerce environments.

• Strong analytical skills with the ability to interpret data, generate insights, and translate them into actionable strategies.

• Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders.

• Strategic thinking with a results-oriented mindset and the ability to manage multiple priorities simultaneously.

• Proficiency with CRM tools, data analytics platforms, and Microsoft Office Suite (Excel, PowerPoint, Word).

• Demonstrated problem-solving abilities and a proactive approach to resolving challenges.

Experience

• Minimum 3–5 years of experience in account management, merchant management, or a similar role in e-commerce, SaaS, or technology industries.

• Prior experience managing SMB accounts is strongly preferred.

• Experience in driving business growth through consultative and strategic approaches.

Working Hours

• This is a full-time remote position.

• Standard business hours, Monday through Friday, with flexibility required to accommodate merchant needs across different time zones.

Knowledge, Skills, and Abilities

• Deep understanding of SMB business operations and challenges.

• Ability to synthesize complex information and provide clear, concise recommendations.

• Strong project management and organizational skills.

• Ability to work independently, with self-motivation and accountability.

• Adaptable to a fast-paced, rapidly evolving work environment.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• 401(k) plan with company matching.

• Generous paid time off and flexible work arrangements.

• Professional development and growth opportunities.

• Inclusive, collaborative, and dynamic company culture.

Why Join DoorDash

At DoorDash, we empower SMBs to thrive while redefining the future of local commerce. You will have the opportunity to make a meaningful impact on the success of our merchant partners while working with a high-performing, collaborative team. DoorDash offers an innovative, inclusive, and fast-paced environment where your ideas and expertise will shape the future of delivery and e-commerce.

How to Apply

Interested candidates should submit a resume and a tailored cover letter highlighting relevant experience and accomplishments through the DoorDash careers portal.