Job Summary

DoorDash is seeking a motivated and results-driven SMB Business Development Executive I – Merchant Retention to join our dynamic Merchant Success team. In this role, you will be the key point of contact for our small and medium-sized business (SMB) merchants, helping them maximize their growth on the DoorDash platform. Your primary focus will be building long-term relationships, understanding merchant challenges, and providing actionable solutions to ensure retention and satisfaction. This is a unique opportunity to be part of a fast-growing, innovative company shaping the future of local commerce.

Key Responsibilities

• Serve as the primary liaison for SMB merchants, managing relationships to drive retention and satisfaction.

• Monitor merchant health metrics, identify at-risk accounts, and proactively implement strategies to prevent churn.

• Collaborate with internal teams, including marketing, operations, and product, to resolve merchant issues efficiently.

• Conduct business reviews, analyze performance data, and provide insights to help merchants grow their sales and optimize operations on the DoorDash platform.

• Educate merchants on new features, tools, and promotions to enhance their experience and drive engagement.

• Track, report, and escalate trends in merchant feedback, contributing to continuous improvement initiatives.

• Achieve retention targets and KPIs by executing data-driven strategies tailored to individual merchant needs.

Required Skills and Qualifications

• Excellent interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.

• Strong analytical mindset; comfortable interpreting metrics to drive actionable insights.

• Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment.

• Proficiency with CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).

• Problem-solving orientation with a focus on creative and practical solutions.

• Self-motivated, proactive, and highly organized.

Experience

• 1–3 years of experience in account management, sales, business development, or customer success, preferably within SMB-focused or marketplace environments.

• Experience in the food delivery, e-commerce, or technology sectors is a plus.

Working Hours

• Full-time, remote.

• Standard business hours with flexibility required to support merchants across different time zones.

• Occasional evenings or weekends may be required depending on merchant needs.

Knowledge, Skills, and Abilities

• Strong understanding of small business operations and challenges.

• Ability to influence and negotiate effectively with diverse clients.

• Data-driven decision-making and familiarity with performance metrics.

• Excellent organizational skills with attention to detail.

• High level of adaptability and resilience in a dynamic, fast-growing environment.

Benefits

• Competitive base salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) with company match.

• Generous paid time off (PTO) and parental leave policies.

• Professional development and career growth opportunities.

• Employee discounts and wellness programs.

Why Join DoorDash

At DoorDash, we believe in empowering local economies and connecting people to the best of their communities. By joining our team, you will have the opportunity to make a tangible impact on SMB merchants growth, while working in an innovative, collaborative, and inclusive environment. We are committed to providing the tools, training, and support you need to succeed and advance your career.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their relevant experience and passion for SMB success via our careers portal. Applications will be reviewed on a rolling basis.