Job Summary

Cigna, through its Evernorth Behavioral Health division, is seeking a compassionate and highly motivated Licensed Telephonic Counselor to provide high-quality behavioral health support to members via phone and virtual platforms. This role is ideal for licensed mental health professionals who are passionate about improving emotional well-being, crisis intervention, and care coordination while working in a flexible, remote environment.

The Licensed Telephonic Counselor will deliver short-term counseling, conduct clinical assessments, provide referrals, and support members in navigating behavioral health resources. This position plays a critical role in Cignas mission to make health care more affordable, predictable, and simple for individuals and families.

Key Responsibilities

• Provide telephonic and virtual counseling services to individuals experiencing emotional, behavioral, or mental health challenges

• Conduct comprehensive clinical assessments, including risk and crisis evaluations

• Deliver brief, solution-focused counseling and evidence-based interventions

• Develop and document individualized care plans and treatment recommendations

• Identify appropriate referrals and coordinate care with internal and external providers

• Support members during high-stress or crisis situations with professionalism and empathy

• Maintain accurate, timely, and compliant clinical documentation

• Adhere to all ethical standards, licensing regulations, and HIPAA requirements

• Collaborate with multidisciplinary care teams to ensure continuity of care

• Participate in ongoing training, supervision, and quality improvement initiatives

Required Skills and Qualifications

• Active, unrestricted clinical license (LPC, LCSW, LMFT, Psychologist, or equivalent)

• Strong telephonic and virtual counseling skills

• Excellent communication, active listening, and interpersonal skills

• Ability to manage high-volume caseloads while maintaining quality care

• Proficiency with electronic health records (EHR) and digital platforms

• Strong problem-solving and critical-thinking abilities

• High level of professionalism, empathy, and emotional intelligence

• Ability to work independently in a remote environment

Experience

• Minimum of 2–5 years of post-licensure clinical counseling experience

• Experience in behavioral health, employee assistance programs (EAP), crisis counseling, or managed care preferred

• Prior experience delivering telephonic or virtual counseling services is strongly preferred

• Experience working with diverse populations and mental health conditions

Working Hours

• Full-time position (typically 40 hours per week)

• Flexible scheduling options, including daytime and potential evening shifts

• Remote/work-from-home opportunity, depending on state licensing requirements

• May include rotating schedules to support member needs

Knowledge, Skills, and Abilities

• Strong knowledge of behavioral health diagnoses, treatment modalities, and crisis intervention

• Understanding of managed care environments and care coordination models

• Ability to assess risk and make sound clinical decisions under pressure

• Knowledge of community resources and referral networks

• Cultural competence and sensitivity when working with diverse populations

• Strong organizational and time-management skills

• Commitment to continuous learning and professional development

Benefits

• Competitive salary and performance-based incentives

• Comprehensive medical, dental, and vision insurance

• Mental health and wellness support programs

• Generous paid time off (PTO), holidays, and sick leave

• 401(k) retirement plan with company match

• Tuition reimbursement and professional development opportunities

• Licensure and continuing education support

• Employee discounts and wellness programs

• Remote work flexibility and work-life balance support

Why Join Cigna / Evernorth Behavioral Health

• Be part of a global health services leader with a strong mission and values

• Make a meaningful impact on members mental and emotional well-being

• Work in an inclusive, supportive, and collaborative culture

• Access long-term career growth and advancement opportunities

• Benefit from innovative tools, technology, and evidence-based practices

• Enjoy flexibility and stability in a trusted healthcare organization

How to Apply

Interested candidates are encouraged to apply online through the Cigna Careers website. Please submit your updated resume along with proof of active clinical licensure. Qualified applicants will be contacted for further assessment and interviews.