Job Summary

Cigna Healthcare is seeking a highly motivated and results-driven Account Management (Non-IC) Advisor to support and strengthen relationships with employer groups, brokers, and internal stakeholders. This role plays a critical part in ensuring client satisfaction, retention, and growth by delivering proactive account support, operational excellence, and strategic insights. The Advisor will act as a trusted partner to assigned accounts, ensuring seamless service delivery while aligning client needs with Cignas healthcare solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction and engagement.

• Manage day-to-day account activities, including renewals, benefit changes, reporting, and issue resolution.

• Collaborate with internal teams such as Sales, Operations, Clinical, Finance, and Customer Service to deliver integrated solutions.

• Proactively identify risks, trends, and opportunities within accounts and recommend appropriate actions.

• Support implementation of new accounts and ensure smooth onboarding and transition processes.

• Monitor service performance, conduct regular account reviews, and ensure adherence to service level agreements (SLAs).

• Prepare and present reports, insights, and recommendations to internal leadership and external clients.

• Ensure compliance with regulatory, contractual, and internal policy requirements.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Healthcare Management, Finance, or a related field (or equivalent experience).

• Strong communication and interpersonal skills with the ability to build long-term professional relationships.

• Excellent organizational and time-management skills with strong attention to detail.

• Analytical mindset with the ability to interpret data and translate insights into actionable recommendations.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); experience with CRM systems is an advantage.

• Ability to work effectively in a fast-paced, matrixed environment.

Experience

• 3–6 years of experience in account management, client services, healthcare operations, or a related advisory role.

• Prior experience in health insurance, managed care, or healthcare services is highly preferred.

• Demonstrated experience supporting employer groups or business-to-business (B2B) clients.

Working Hours

• Full-time position, typically Monday to Friday.

• Standard business hours with flexibility based on client needs and business requirements.

• May require occasional extended hours during peak periods such as renewals or implementations.

Knowledge, Skills, and Abilities

• Solid understanding of healthcare benefits, insurance products, and account servicing models.

• Ability to manage multiple accounts and priorities simultaneously with minimal supervision.

• Strong problem-solving and decision-making capabilities.

• Customer-focused mindset with a commitment to service excellence.

• Ability to communicate complex information clearly to both technical and non-technical audiences.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plans with company contribution.

• Paid time off, holidays, and wellness programs.

• Professional development opportunities and access to learning platforms.

• Flexible work arrangements to support work-life balance.

Why Join Cigna

At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. Joining Cigna Healthcare means becoming part of a purpose-driven organization that values integrity, collaboration, and innovation. We foster an inclusive and supportive workplace where employees are empowered to grow, make an impact, and build meaningful careers while helping people live healthier lives.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter through Cignas official careers portal. Applications will be reviewed on a rolling basis. Qualified candidates will be contacted for the next steps in the selection process.