Job Summary

Walgreens is seeking a highly organized and proactive Remote Coordinator to join our Enterprise Triage Centralized Services team. This role is essential in ensuring seamless communication and coordination across multiple departments, supporting operational efficiency, and enhancing patient and customer experiences. The ideal candidate will demonstrate exceptional organizational skills, attention to detail, and the ability to manage high-volume tasks in a remote work environment.

As a Remote Coordinator, you will serve as the central point of contact for triage operations, ensuring timely follow-ups, accurate documentation, and effective collaboration across clinical and non-clinical teams. This role offers a dynamic opportunity to contribute to Walgreens mission of improving health outcomes through innovative, patient-centered service.

Key Responsibilities

• Serve as the primary point of contact for Enterprise Triage Centralized Services, managing communications between healthcare providers, patients, and internal teams.

• Coordinate and track triage tasks, ensuring all requests are documented, prioritized, and completed within established timelines.

• Maintain accurate records of patient interactions, referrals, and escalations using Walgreens systems and tools.

• Support cross-functional teams in implementing operational improvements, streamlining workflows, and enhancing service delivery.

• Assist with training and onboarding of new team members, providing guidance on workflows and protocols.

• Monitor metrics and performance indicators to ensure team compliance with service standards and quality expectations.

• Identify potential bottlenecks and recommend solutions to improve efficiency and patient satisfaction.

Required Skills and Qualifications

• Strong organizational and time management skills with the ability to prioritize multiple tasks.

• Excellent verbal and written communication skills, with professional interpersonal abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with healthcare or triage management systems.

• Ability to work independently in a remote environment while maintaining accountability and reliability.

• Strong problem-solving skills with attention to detail and accuracy.

Experience

• Minimum of 2–4 years of experience in a healthcare, administrative, or coordination role, preferably in triage, patient services, or enterprise operations.

• Experience in remote work or virtual team environments is highly desirable.

• Previous exposure to healthcare systems, electronic health records (EHR), or customer service in a healthcare setting is a plus.

Working Hours

• Full-time remote position.

• Standard business hours Monday through Friday, with occasional flexibility required to meet operational needs.

• Ability to manage a remote schedule independently while adhering to team deadlines and priorities.

Knowledge, Skills, and Abilities

• Deep understanding of healthcare operational workflows and patient triage processes.

• Ability to handle sensitive and confidential information with discretion.

• Strong collaboration skills to work effectively with internal teams, providers, and external stakeholders.

• Aptitude for learning new software systems and adapting to process improvements.

• Exceptional multitasking capabilities in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• 401(k) retirement savings plan with company match.

• Paid time off, holidays, and flexible remote work arrangements.

• Professional development opportunities and access to training programs.

• Employee wellness programs and resources for work-life balance.

Why Join Walgreens

At Walgreens, we are committed to transforming healthcare through innovation, accessibility, and patient-centered solutions. As a Remote Coordinator in Enterprise Triage Centralized Services, you will have the opportunity to make a meaningful impact on patients lives while collaborating with a supportive, high-performing team. Join a company that values your growth, encourages innovation, and provides a flexible and inclusive work environment.

How to Apply

Interested candidates are encouraged to submit their application through the Walgreens Careers Portal. Please include a current resume and a cover letter highlighting your experience in coordination, healthcare operations, or remote team management. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for interviews.