Job Summary

As a Remote Patient Care Advocate – Specialty Pharmacy at Walgreens, you will serve as a critical point of contact for patients navigating complex therapy regimens. This role focuses on providing exceptional support, guidance, and education to patients with specialty conditions, ensuring adherence to prescribed treatments and improving health outcomes. You will work closely with pharmacists, healthcare providers, and internal teams to deliver patient-centered care from a remote setting.

This position is ideal for compassionate, detail-oriented individuals who are skilled in communication, patient advocacy, and healthcare coordination.

Key Responsibilities

• Serve as the primary point of contact for patients receiving specialty medications, addressing inquiries and concerns via phone, email, or secure messaging.

• Educate patients on their medications, potential side effects, and adherence strategies to optimize therapy outcomes.

• Collaborate with pharmacists, healthcare providers, and case management teams to coordinate care plans and resolve issues related to prescriptions, insurance coverage, and prior authorizations.

• Monitor patient adherence and proactively reach out to patients to encourage compliance and address barriers to treatment.

• Document all patient interactions, interventions, and care recommendations accurately in the companys patient management systems.

• Maintain up-to-date knowledge of specialty medications, disease states, and pharmacy regulations to provide accurate guidance.

• Identify and escalate clinical, operational, or safety issues promptly to appropriate team members.

Required Skills and Qualifications

• Excellent verbal and written communication skills with the ability to convey complex medical information clearly and empathetically.

• Strong problem-solving skills and the ability to make sound decisions in patient care scenarios.

• Proficient in using electronic medical records (EMR) systems and other healthcare software applications.

• Ability to work independently while maintaining high levels of accountability and productivity.

• Demonstrated ability to multitask and manage time effectively in a remote environment.

Experience

• Minimum of 1–3 years of experience in a healthcare, pharmacy, or patient care setting.

• Previous experience in specialty pharmacy, patient advocacy, or chronic disease management is highly desirable.

• Experience with insurance verification, prior authorization processes, or patient adherence programs is a plus.

Working Hours

• Full-time, remote position.

• Flexible schedules may be available, including evening or weekend shifts depending on patient needs.

• Standard shift coverage typically aligns with U.S. business hours, with occasional adjustments to support patients across different time zones.

Knowledge, Skills, and Abilities

• In-depth understanding of specialty pharmacy medications, chronic disease states, and patient care protocols.

• Strong interpersonal skills with the ability to build trust and rapport with patients and healthcare teams.

• High attention to detail and accuracy in documentation and follow-up.

• Ability to maintain patient confidentiality and comply with HIPAA regulations.

• Capacity to adapt to evolving healthcare policies, technologies, and patient needs.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• Retirement savings plans with company matching.

• Paid time off (PTO) and holidays.

• Opportunities for career growth, professional development, and continuing education.

• Employee assistance programs and wellness resources.

Why Join Walgreens

Joining Walgreens means being part of a trusted healthcare leader committed to improving patient lives. You will work in a collaborative, innovative, and supportive environment that values diversity, inclusion, and patient-centered care. This role allows you to make a meaningful impact on patients health while enjoying the flexibility of a remote work setting.

How to Apply

Interested candidates can apply online through the Walgreens Careers Portal: https://www.walgreens.com/careers

• Submit a current resume highlighting relevant experience.

• Include a cover letter detailing your passion for patient care and specialty pharmacy.

• Selected candidates will be contacted for a virtual interview process.