Job Summary

Progressive Technology is seeking motivated and detail-oriented individuals to join our team as Remote Chat Moderators. This entry-level online role is ideal for candidates who are looking to start their career in the digital services industry while working from the comfort of their home. As a Chat Moderator, you will be responsible for monitoring and managing text-based conversations on online platforms, ensuring a safe, respectful, and engaging environment for users. No phone work is required, making this role suitable for individuals who prefer written communication.

Key Responsibilities

• Monitor live chat rooms, forums, and online platforms to ensure compliance with community guidelines

• Review user-generated content and take appropriate action when violations occur

• Respond to user inquiries through text-based chat in a professional and timely manner

• De-escalate conflicts and manage inappropriate behavior calmly and effectively

• Maintain accurate records of moderation actions and user interactions

• Collaborate with team members and supervisors to improve moderation processes

• Follow company policies, quality standards, and confidentiality requirements at all times

Required Skills and Qualifications

• Strong written communication skills in English

• Basic computer literacy and familiarity with online platforms and chat tools

• Good typing speed with attention to detail and accuracy

• Ability to remain calm, objective, and professional in sensitive situations

• Strong sense of responsibility and ethical judgment

• Reliable internet connection and a suitable work-from-home setup

Experience

• No prior experience required; this is an entry-level position

• Previous experience in customer support, content moderation, or online communities is an advantage but not mandatory

• Fresh graduates and career starters are encouraged to apply

Working Hours

• Flexible working hours with multiple shifts available

• Part-time and full-time options depending on business needs

• May include evening, night, weekend, or holiday shifts based on platform activity

Knowledge, Skills, and Abilities

• Understanding of online community standards and digital etiquette

• Ability to multitask and handle multiple chat conversations efficiently

• Strong decision-making and problem-solving abilities

• Willingness to learn and adapt to new tools, systems, and guidelines

• Ability to work independently while meeting productivity and quality targets

Benefits

• Work-from-home opportunity with no commuting required

• Flexible scheduling to support work-life balance

• Entry-level role with comprehensive training provided

• Opportunity to gain experience in a fast-growing digital industry

• Supportive team environment and ongoing performance feedback

• Potential for career growth and advancement within Progressive Technology

Why Join Progressive Technology

At Progressive Technology, we believe in empowering our employees with flexible opportunities and meaningful work. We foster an inclusive and supportive culture where performance, integrity, and growth are valued. Joining our team means becoming part of a forward-thinking organization that embraces remote work and invests in your professional development from day one.

How to Apply

Interested candidates are invited to apply by submitting their updated resume along with a brief cover letter outlining their interest in the Remote Chat Moderator – Entry-Level Online Job. Shortlisted applicants will be contacted for an online assessment and interview process.