Job Summary

Progressive Technology is seeking detail-oriented and responsible individuals to join our remote support team as Part-Time Chat Moderators. This role is ideal for individuals looking for a flexible online opportunity that can be balanced alongside studies, family responsibilities, or other professional commitments. As a Chat Moderator, you will play a key role in maintaining a safe, respectful, and engaging environment across our digital platforms by monitoring text-based interactions and ensuring compliance with community standards.

This is a fully remote, non-phone position that requires strong written communication skills, sound judgment, and the ability to work independently in an online setting.

Key Responsibilities

• Monitor live chat rooms, forums, and online platforms to ensure conversations adhere to company guidelines and community rules

• Review and moderate user-generated content, including messages and comments

• Identify and take appropriate action against inappropriate, abusive, or policy-violating content

• Respond to user inquiries or concerns via text-based chat in a professional and timely manner

• Escalate complex or sensitive issues to senior moderators or management when required

• Maintain accurate records of moderation activities and incidents

• Follow moderation procedures, quality standards, and confidentiality requirements

• Work collaboratively with remote team members to ensure consistent moderation outcomes

Required Skills and Qualifications

• Strong written English communication skills with proper grammar and clarity

• Ability to remain neutral, calm, and professional in sensitive situations

• Good attention to detail and ability to spot policy violations quickly

• Basic computer proficiency and comfort using online platforms and tools

• Reliable internet connection and access to a computer or laptop

• Strong time management and organizational skills

• Ability to work independently with minimal supervision

Experience

• Previous experience in chat moderation, customer support, online community management, or content review is an advantage but not required

• Entry-level candidates and freshers are welcome to apply

• Training will be provided to ensure success in the role

Working Hours

• Part-time position with flexible scheduling

• Shifts may include weekdays, evenings, weekends, or holidays depending on platform needs

• Candidates must be able to commit to a minimum number of weekly hours as assigned

• Ideal for individuals seeking work-from-home flexibility

Knowledge, Skills, and Abilities

• Understanding of online community standards and digital etiquette

• Ability to make quick, fair decisions based on established policies

• High level of discretion and confidentiality

• Capability to handle repetitive tasks with consistency and accuracy

• Willingness to learn and adapt to evolving moderation guidelines and tools

Benefits

• Fully remote work opportunity

• Flexible working hours to suit your lifestyle

• Competitive part-time compensation

• Paid training and ongoing support

• Opportunity to gain experience in online moderation and digital operations

• Supportive and inclusive remote work culture

Why Join Progressive Technology

At Progressive Technology, we value flexibility, integrity, and collaboration. We are committed to creating safe and positive online environments while offering meaningful remote work opportunities to individuals around the world. Joining our team means becoming part of a forward-thinking organization that supports work-life balance, professional development, and long-term growth in the digital workspace.

How to Apply

Interested candidates are encouraged to apply by submitting an updated resume along with a brief cover letter highlighting their interest in remote chat moderation and availability. Shortlisted applicants will be contacted for an online assessment and virtual interview.