Job Summary

HR Service Jobs is seeking motivated, customer-focused individuals to join our remote team as Customer Service Representatives. This part-time, work-from-home role is ideal for candidates who are passionate about delivering excellent customer experiences while maintaining flexibility in their work schedule. As a key point of contact, you will handle customer inquiries, resolve issues efficiently, and represent the company with professionalism and empathy across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or ticketing systems in a timely and professional manner

• Resolve customer concerns, complaints, and service requests with accuracy and empathy

• Provide clear information about products, services, policies, and procedures

• Document customer interactions and maintain accurate records in CRM systems

• Escalate complex issues to the appropriate internal teams when required

• Follow established customer service guidelines and quality standards

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction

• Participate in remote training sessions and team meetings as scheduled

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Ability to work independently in a remote environment

• Basic computer proficiency and comfort using digital tools and CRM systems

• Reliable internet connection and a quiet home workspace

• Strong time management and organizational skills

• High level of professionalism, patience, and attention to detail

Experience

• Previous experience in customer service, call center support, or client-facing roles is preferred

• Freshers with strong communication skills and a willingness to learn are encouraged to apply

• Experience in remote or work-from-home roles is an added advantage

Working Hours

• Part-time position

• Flexible working hours based on business needs

• Shift-based schedules, including possible evenings or weekends

• Weekly hours will be communicated in advance

Knowledge, Skills, and Abilities

• Ability to understand customer needs and deliver appropriate solutions

• Strong listening and interpersonal skills

• Capability to handle high-volume interactions while maintaining quality

• Adaptability to new tools, processes, and customer requirements

• Ability to maintain confidentiality and handle sensitive information responsibly

Benefits

• Work-from-home flexibility with no commuting required

• Part-time hours ideal for students, homemakers, or individuals seeking supplemental income

• Competitive hourly pay or performance-based compensation

• Paid training and continuous learning opportunities

• Supportive remote work culture and team collaboration

• Opportunity to gain experience with a growing service organization

Why Join HR Service Jobs

• Enjoy the freedom and convenience of remote work

• Be part of a professional, inclusive, and supportive team

• Develop valuable customer service and communication skills

• Achieve better work-life balance with flexible part-time scheduling

• Opportunity for performance-based growth and future career opportunities

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover note highlighting their customer service skills and availability. Shortlisted candidates will be contacted for a remote interview and assessment.