Job Summary

Aetna, a leading healthcare and insurance services company, is seeking motivated and dependable individuals for a Part-Time Work From Home position. This role is ideal for candidates who are looking for flexible working hours while contributing to a mission-driven organization focused on improving the quality of healthcare and well-being of individuals and communities.

As a remote associate, you will support various operational, customer service, and administrative functions depending on business needs. The role requires strong communication skills, attention to detail, and the ability to work independently in a virtual environment.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat in a professional and empathetic manner

• Provide accurate information regarding Aetnas healthcare plans, services, and processes

• Assist customers with inquiries, requests, documentation, and basic issue resolution

• Maintain accurate records of customer interactions in internal systems

• Follow company policies, data privacy standards, and compliance guidelines

• Meet productivity, quality, and performance benchmarks

• Collaborate with team members and supervisors during virtual meetings or training sessions

• Perform additional administrative or operational tasks as assigned

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus)

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Basic computer proficiency and ability to learn new systems quickly

• Reliable internet connection and a quiet home workspace

• Ability to manage time effectively and meet deadlines

Experience

• Prior experience in customer service, healthcare support, call center operations, or administrative roles is preferred

• Freshers with strong communication skills and a willingness to learn are encouraged to apply

• Experience working remotely or in a virtual team environment is an advantage

Working Hours

• Part-time schedule with flexible shifts

• Typically 15–25 hours per week, depending on business requirements

• Shifts may include weekdays, evenings, or weekends

• Consistent availability during assigned hours is required

Knowledge, Skills, and Abilities

• Understanding of basic healthcare or insurance concepts (training will be provided)

• Ability to handle sensitive information with confidentiality and professionalism

• Strong organizational and multitasking abilities

• Capacity to work independently with minimal supervision

• Adaptability to changing processes and customer needs

• Willingness to participate in ongoing training and development programs

Benefits

• Competitive part-time compensation

• Work-from-home convenience with flexible scheduling

• Paid training and continuous learning opportunities

• Access to employee wellness and support resources

• Opportunity to gain experience with a globally recognized healthcare organization

• Potential pathways to long-term or expanded roles based on performance

Why Join Aetna

At Aetna, you become part of a purpose-driven organization committed to improving lives through better health outcomes. We value diversity, inclusion, and employee well-being. Joining Aetna means working in a supportive environment where your contributions matter, your growth is encouraged, and your work has a real impact on peoples lives—all while enjoying the flexibility of remote, part-time work.

How to Apply

Interested candidates are encouraged to apply online by submitting an updated resume along with basic contact information. Shortlisted applicants will be contacted for a virtual interview and further assessment.

Take the next step in your career with Aetna and be part of a team that is shaping the future of healthcare—right from your home.