Job Summary

Chewy is seeking dedicated, customer-focused Remote Customer Support Representatives to join our growing work-from-home team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, problem-solving, and building meaningful connections with pet parents. As a key voice of Chewy, you will assist customers with inquiries, resolve issues efficiently, and ensure every interaction reflects Chewys commitment to care, empathy, and service excellence—all from the comfort of your home.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat support

• Respond to customer inquiries regarding orders, products, subscriptions, returns, and account-related issues

• Resolve customer concerns with professionalism, empathy, and efficiency

• Accurately document customer interactions and updates in internal systems

• Collaborate with internal teams to ensure timely resolution of escalated issues

• Educate customers on Chewy products, services, and policies

• Meet or exceed individual and team performance metrics, including quality and customer satisfaction

• Maintain confidentiality and adhere to company policies and data protection standards

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Ability to work independently in a remote environment

• Basic computer proficiency and ability to navigate multiple systems simultaneously

• Reliable high-speed internet connection and a quiet home workspace

• Strong organizational and time-management skills

• High level of professionalism, patience, and emotional intelligence

Experience

• Minimum of 1 year of experience in customer service, call center, or support roles preferred

• Prior remote or work-from-home experience is an advantage but not mandatory

• Experience in retail, e-commerce, or service-based industries is a plus

Working Hours

• Flexible scheduling options may be available depending on business needs

• Shifts may include weekends, evenings, or holidays

• Full-time and part-time opportunities may be offered

• Must be able to adhere to assigned schedules and attendance requirements

Knowledge, Skills, and Abilities

• Ability to handle high-volume customer interactions with accuracy and consistency

• Strong listening skills and the ability to de-escalate difficult situations

• Adaptability to changing processes, tools, and customer needs

• Attention to detail and commitment to quality service

• Passion for pets and understanding of pet-related products is a strong plus

Benefits

• Competitive compensation package

• Work-from-home flexibility

• Paid training and ongoing professional development

• Health, dental, and vision insurance (for eligible employees)

• Paid time off and holiday pay

• Employee discounts on Chewy products

• Career growth and internal advancement opportunities

Why Join Chewy

At Chewy, our mission is to be the most trusted and convenient destination for pet parents everywhere. We foster an inclusive, supportive, and people-first culture where employees are empowered to succeed and grow. Joining Chewy means being part of a company that truly cares—about its customers, their pets, and its team members.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and completing the online application through Chewys official careers platform. Selected applicants will be contacted for the next steps in the hiring process.