Job Summary

Tim Hortons is seeking a dedicated and motivated Full-Time Shift Supervisor to join our team. This role is ideal for a customer-focused leader who thrives in a fast-paced food service environment and is passionate about delivering exceptional guest experiences. As a Shift Supervisor, you will support daily store operations, lead team members during your shift, and ensure that Tim Hortons standards of quality, service, cleanliness, and safety are consistently met.

Key Responsibilities

• Supervise and coordinate team members during assigned shifts to ensure smooth daily operations

• Deliver outstanding customer service and resolve guest concerns promptly and professionally

• Open and close the store as required, including cash handling and reconciliation

• Ensure food quality, safety, and cleanliness standards are followed at all times

• Train, coach, and motivate team members to achieve performance and service goals

• Monitor inventory levels and assist with ordering and stock rotation

• Enforce company policies, procedures, and health & safety regulations

• Support management in achieving sales targets and operational efficiency

Required Skills and Qualifications

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Customer-focused mindset with problem-solving skills

• Ability to work efficiently in a fast-paced environment

• Basic math and cash-handling proficiency

• High school diploma or equivalent (preferred)

Experience

• Previous experience in quick-service restaurants, retail, or hospitality preferred

• Prior supervisory or team lead experience is an advantage

• Experience with food handling and customer service standards is highly desirable

Working Hours

• Full-time position with flexible scheduling

• Includes mornings, evenings, weekends, and holidays as required

• Shift-based work aligned with store operating hours

Knowledge, Skills, and Abilities

• Knowledge of food safety, hygiene, and workplace safety standards

• Ability to multitask and prioritize under pressure

• Strong organizational and time management skills

• Ability to lead by example and foster a positive team culture

• Physical ability to stand for extended periods and perform light lifting

Benefits

• Competitive hourly pay

• Paid training and career development opportunities

• Employee meal discounts

• Flexible scheduling

• Opportunities for advancement within Tim Hortons

• Supportive and inclusive work environment

Why Join Tim Hortons

At Tim Hortons, we are more than just a coffee shop—we are a community. Joining our team means becoming part of a globally recognized brand that values teamwork, respect, and growth. We offer real opportunities to develop leadership skills, advance your career, and make a meaningful impact every day.

How to Apply

Interested candidates are encouraged to apply immediately by submitting their application through the Tim Hortons careers page or in person at the nearest Tim Hortons location. Qualified applicants will be contacted for an interview.