Job Summary

Tim Hortons is seeking a highly motivated and experienced Restaurant General Manager to lead operations, people, and performance within one of our restaurants. This role is a key leadership position designed for individuals who are passionate about hospitality, operational excellence, and people development. As part of the Tim Hortons Career Path, the General Manager will play a critical role in delivering exceptional guest experiences while building high-performing teams and driving sustainable business growth.

The ideal candidate is a hands-on leader with strong business acumen, a customer-first mindset, and a proven ability to manage operations in a fast-paced, high-volume environment.

Key Responsibilities

• Oversee all daily restaurant operations, ensuring compliance with Tim Hortons brand standards, food safety regulations, and company policies

• Lead, coach, and develop a diverse team of managers and team members to achieve operational and performance goals

• Drive exceptional guest service by fostering a culture of hospitality, speed, accuracy, and cleanliness

• Manage financial performance including sales growth, cost control, budgeting, forecasting, and profitability

• Recruit, onboard, train, and retain top talent while supporting career development and succession planning

• Monitor key performance indicators (KPIs) and implement action plans to improve results

• Ensure compliance with health, safety, labor, and food quality standards

• Build strong relationships with franchise partners, vendors, and support teams

• Lead by example, demonstrating integrity, accountability, and commitment to Tim Hortons values

Required Skills and Qualifications

• Strong leadership and people management skills

• Excellent communication, interpersonal, and problem-solving abilities

• Proven ability to manage operations in a fast-paced, customer-focused environment

• Solid understanding of financial management, including labor control and cost management

• Ability to motivate, inspire, and develop teams

• High level of organization, adaptability, and decision-making capability

• Customer-centric mindset with a passion for quality and service excellence

• Proficiency in basic computer systems and restaurant management tools

Experience

• Minimum of 3–5 years of experience in restaurant, hospitality, or retail management

• Prior experience as a Restaurant Manager, General Manager, or equivalent leadership role preferred

• Experience managing high-volume operations is highly desirable

• Demonstrated track record of team leadership, operational excellence, and business results

Working Hours

• Full-time position with flexible scheduling

• Requires availability to work rotating shifts, including mornings, evenings, weekends, and holidays as business demands

• On-site, restaurant-based role

Knowledge, Skills and Abilities

• In-depth knowledge of food service operations and safety standards

• Strong understanding of team engagement, performance management, and training practices

• Ability to analyze operational data and translate insights into action

• Capability to manage multiple priorities in a dynamic environment

• Strong conflict resolution and decision-making skills

• Commitment to continuous improvement and professional development

Benefits

• Competitive salary and performance-based incentives

• Career growth and advancement through the Tim Hortons Career Path program

• Comprehensive training and leadership development

• Employee discounts and meal benefits

• Health, wellness, and insurance benefits (subject to location and eligibility)

• Supportive, inclusive, and people-focused work culture

Why Join Tim Hortons

At Tim Hortons, we are more than a restaurant—we are a community. Joining Tim Hortons means becoming part of an iconic brand with a strong heritage, a people-first culture, and clear opportunities for career advancement. We invest in our leaders, empower our teams, and recognize performance. If you are looking for a long-term career with growth, stability, and purpose, Tim Hortons is the place to build your future.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter outlining their leadership experience and career aspirations. Applications can be submitted through the Tim Hortons careers portal or via authorized recruitment partners. Qualified candidates will be contacted for the next steps in the selection process.