Job Summary

Tim Hortons is seeking a dedicated and enthusiastic Bilingual Customer Service Team Member (English/French) to join our customer-focused team. In this role, you will be the first point of contact for customers, delivering exceptional service in both English and French. You will play a key role in ensuring every guest enjoys a welcoming, efficient, and positive experience that reflects the Tim Hortons brand values of quality, friendliness, and community.

This position is ideal for individuals who are passionate about customer service, enjoy working in a fast-paced environment, and take pride in clear, professional communication across languages.

Key Responsibilities

• Provide friendly, accurate, and timely customer service in both English and French

• Greet customers warmly and assist with orders, inquiries, and general support

• Process transactions efficiently using point-of-sale (POS) systems

• Handle customer questions, concerns, and feedback with professionalism and empathy

• Ensure accuracy in order preparation and delivery

• Maintain cleanliness and organization of the work area in line with company standards

• Collaborate with team members to ensure smooth daily operations

• Adhere to Tim Hortons policies, food safety standards, and service guidelines

• Represent the Tim Hortons brand positively at all times

Required Skills and Qualifications

• Fluency in both English and French (spoken and written)

• Strong verbal communication and interpersonal skills

• Customer-focused mindset with a friendly and professional demeanor

• Ability to multitask and work efficiently in a fast-paced environment

• Basic computer and POS system skills

• Strong attention to detail and accuracy

• Reliability, punctuality, and a positive attitude

Experience

• Previous experience in customer service, hospitality, retail, or food service is preferred

• Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply

• Experience in bilingual or multicultural environments is an asset

Working Hours

• Flexible shifts, including mornings, evenings, weekends, and holidays

• Full-time and part-time opportunities may be available depending on location

• Shift schedules may vary based on business needs

Knowledge, Skills and Abilities

• Understanding of excellent customer service principles

• Ability to handle customer interactions calmly and professionally

• Strong teamwork and collaboration skills

• Ability to follow procedures and meet service standards consistently

• Physical ability to stand for extended periods and perform routine service tasks

• Cultural awareness and sensitivity when serving a diverse customer base

Benefits

• Competitive hourly wage

• Flexible work schedules to support work-life balance

• Employee discounts on Tim Hortons products

• On-the-job training and development opportunities

• Supportive and inclusive team environment

• Opportunities for career growth within the Tim Hortons organization

Why Join Tim Hortons

At Tim Hortons, we believe in creating a workplace where team members feel valued, respected, and supported. You will be part of an iconic brand known for its commitment to quality, community, and hospitality. Joining Tim Hortons means building skills, gaining experience, and growing your career in an environment that celebrates teamwork and diversity.

How to Apply

Interested candidates are encouraged to apply by submitting their application through the official Tim Hortons careers website or by applying directly at the store location. Please include your resume and highlight your bilingual proficiency in English and French. Qualified applicants will be contacted for the next steps in the hiring process.