Job Summary:

Tech Mahindra is a global leader in providing innovative business process outsourcing (BPO) services. We are currently hiring for both Voice and Non-Voice process positions across various business functions. This is an excellent opportunity for professionals with a passion for customer service, communication, and problem-solving. The ideal candidates will have the opportunity to work in a dynamic environment, with both remote and onsite options available, contributing to the seamless delivery of Tech Mahindras world-class services.

Key Responsibilities:

• Voice Process:

  • Handle inbound and outbound customer calls, providing assistance on various queries and issues.
  • Offer customer support with high accuracy, professionalism, and empathy.
  • Address customer complaints and escalate to appropriate departments when needed.
  • Achieve key performance metrics (KPIs) such as call handling time, customer satisfaction, and resolution rates.

• Non-Voice Process:

  • Process data and information, ensuring accuracy and timeliness.
  • Perform back-office support tasks, including document management, data entry, and email correspondence.
  • Analyze data for trends, generate reports, and assist in troubleshooting customer issues.
  • Collaborate with team members to meet department goals and deadlines.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written, for Voice Process.
• Strong analytical and problem-solving skills for Non-Voice Process.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computers and various software applications.
• Good understanding of customer service principles and practices.
• Basic knowledge of the industry (for Non-Voice Process candidates).
• Ability to work independently and as part of a team.

Experience:

• Freshers and experienced candidates are welcome to apply.
• Previous experience in customer service or a BPO environment will be an advantage.
• For Non-Voice positions, experience in data entry or back-office operations is desirable.

Working Hours:

• Full-time positions, with flexible working hours.
• Night shifts available for certain roles.
• Shift timings may vary based on the project requirements.

Knowledge, Skills, and Abilities:

• Strong communication skills, both verbal and written.
• Problem-solving mindset and ability to handle customer queries effectively.
• Attention to detail and ability to maintain accuracy in non-voice tasks.
• Ability to work under pressure and meet deadlines.
• Time management skills and the ability to prioritize tasks efficiently.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for career growth and skill development.
• Flexible working options (work from home or onsite, based on the role).
• Friendly and collaborative work environment.

Why Join Tech Mahindra?

• Tech Mahindra is a global leader in digital transformation, consulting, and business process outsourcing.
• You will be part of a prestigious company that values innovation and teamwork.
• Gain exposure to diverse industries and career growth opportunities.
• Work with a talented and dynamic team, where every individuals contribution is valued.

How to Apply:

To apply for the position, visit the Tech Mahindra careers portal and submit your updated resume, along with a cover letter stating your interest in the Voice or Non-Voice process. Ensure that you meet the required skills and qualifications listed in the job description. Successful candidates will be contacted for an interview.