Job Summary

Progressive Technology is seeking an experienced and strategic-minded Senior Operations Manager to lead and optimize our business operations in Egypt. As a key member of our leadership team, you will be responsible for overseeing daily operations, driving process improvements, ensuring cross-functional alignment, and supporting scalable growth strategies—all while working remotely. The ideal candidate is a proactive leader with a deep understanding of operational management in a fast-paced technology-driven environment.

Key Responsibilities

• Oversee end-to-end business operations and ensure alignment with company goals.

• Lead, manage, and mentor operations teams to ensure optimal performance and productivity.

• Analyze operational processes and identify areas for efficiency improvement.

• Develop and implement operational strategies, policies, and best practices.

• Monitor and report on key performance indicators (KPIs) and operational metrics.

• Collaborate with departments including Product, Sales, Marketing, and Customer Success.

• Oversee vendor management, procurement, logistics, and resource allocation.

• Ensure compliance with national and international regulations and standards.

• Drive initiatives that improve customer satisfaction, reduce costs, and enhance service delivery.

• Support change management processes and foster a culture of continuous improvement.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Operations Management, or related field.

• Proven experience in operations leadership roles within the tech or SaaS industries.

• Strong strategic thinking and organizational skills.

• Excellent leadership, team management, and interpersonal abilities.

• High proficiency in operations tools, data analytics, and project management software.

• Exceptional communication skills in English, both verbal and written.

• Ability to thrive in a remote-first work environment and manage cross-cultural teams.

Experience

• 7+ years of experience in operational roles, with at least 3 years in a senior or managerial capacity.

• Demonstrated experience managing remote or hybrid teams across different regions.

• Background in startup or high-growth environments is a plus.

Working Hours

• Full-time, 40 hours per week

• Flexible working schedule with a requirement to overlap with global team hours (core hours: 10 AM to 4 PM Egypt time)

• Occasional evening meetings depending on team collaboration across time zones

Knowledge, Skills, and Abilities

• In-depth knowledge of operational strategy, resource planning, and budget management

• Strong analytical and decision-making skills

• Ability to handle multiple projects and competing priorities efficiently

• Strong problem-solving mindset with a proactive approach

• Adept at change management and fostering team adaptability

• Familiarity with CRM systems, ERP platforms, and remote collaboration tools

Benefits

• Competitive salary package based on experience

• Fully remote work environment with flexible hours

• Annual performance bonuses and professional development budget

• Paid time off, national holidays, and sick leave

• Health and wellness allowance

• Laptop and home office setup allowance

• Opportunities for career growth in a dynamic, fast-scaling company

Why Join Progressive Technology?

At Progressive Technology, we are redefining the future of digital operations. You will be part of a globally connected team where innovation, autonomy, and creativity are not just encouraged but expected. Our culture is built on trust, collaboration, and continuous learning. Join us if you are ready to make an impact, work with cutting-edge solutions, and grow with a company that values your ideas and expertise.

How to Apply

To apply, please send your updated resume and a tailored cover letter outlining your relevant experience to us with the subject line: Senior Operations Manager – Egypt.

Applications are reviewed on a rolling basis. Early submissions are encouraged.